Service Dispatch Specialist - Top Talent Consulting

Repair Masters is a leading provider of property maintenance and restoration services. We are dedicated to delivering high-quality service to our clients and fostering a positive and efficient work environment for our employees.

Job Summary:

We are seeking an experienced and highly organized Service Dispatch Specialist  to join our team. The ideal candidate will have a strong background in property maintenance or property management, excellent communication and leadership skills, and a keen eye for detail. This role requires participation in an on-call rotation, with frequency varying based on team size.

Responsibilities:

• Daily Operations
• Coordinate with technicians to set up their schedules.
• Ensure all necessary materials are available and notify technicians of any pickups required.
• Accept and organize package deliveries based on job needs.

• Employee Relations:
• Conduct one-on-one meetings with employees.
• Hold weekly meetings with technicians and dispatchers.
• Assist in hiring, conducting interviews, and managing write-ups and terminations.

• Operational Management:
• Work virtually with the Director of Operations.
• Run company metrics such as KPIs for employees.
• Implement new procedures to streamline processes.
• Oversee vendor relations, hand out checks, and follow up quarterly for feedback.

• Customer Service:
• Respond to customer complaints and concerns.
• Promote internal and external customer satisfaction through policy and procedural changes.

• Company Image:
• Project a positive image of Repair Masters to employees, customers, industry partners, and the community.

• Additional Duties:
• Organize and print 5-day notices.
• Perform vehicle inspections.
• Communicate new directives, policies, or procedures to staff.
• Provide oversight and support for real-time monitoring of customer requests.

Qualifications:

• Experience: At least 3 years of experience in property maintenance; property management experience is a plus. Experience in restoration is a plus.
• Skills: Excellent verbal and written communication skills. Strong leadership and team management skills.
• Knowledge: Ability to create and manage budgets. Proficient in Gmail and Microsoft Office products.
• Attributes: Highly organized and detail-oriented. Excellent analytical, decision-making, and problem-solving skills. Ability to pass drug and background tests. Deadline and detail-oriented.

Why Join Repair Masters:If you are a proactive and detail-oriented leader with a passion for excellence in property maintenance and team management, we encourage you to apply. Join Repair Masters and contribute to our mission of delivering exceptional service and maintaining high standards in property management.

Job Details:

• Type: Full-time
• Pay: $45,000 - $55,000 annually, based on experience
• Work Hours: 7:30 AM - 4:30 PM
• Includes a 1-hour lunch break and two 15-minute breaks (one in the morning and one in the afternoon).
• Location: 1324 N Farrell Ct STE 109, Gilbert, AZ 85233, United States- Onsite

Note: Insurance is not provided as part of the benefits package.

We look forward to receiving your application and exploring the possibility of you joining our dynamic team!

To learn more about the company, visit: https://www.repairmastersarizona.com/

Our Hiring Process: If you meet our qualifications, you'll be notified via text and email to respond to a survey about yourself.

Upon completion, we will reach out for a Zoom/video interview (20-30 mins).

If all goes well, you will be invited to our office for a final interview.Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please provide your active email address.
• Are you willing to take a drug test and background check as soon as you get hired?
• How far are you from our office (1324 N Farrell Ct STE 109, Gilbert, AZ 85233)?
• Do you have experience in property maintenance, home remodeling, or restoration? If so, could you please share some details about it?

Experience:

• Property Management: 1 year (Preferred)
• Office Management: 2 years (Required)
• Property Maintenance: 3 years (Required)
• Restoration: 1 year (Required)

Ability to Commute:

• Gilbert, AZ 85233 (Required)

Ability to Relocate:

• Gilbert, AZ 85233: Relocate before starting work (Required)

Work Location: In person