Service Dispatcher - Tuck & Howell Plumbing, Heating & Air

Tuck & Howell Plumbing, Heating, & Air is a family-owned establishment with a proud legacy dating back to 1969; we are dedicated to providing top-notch comfort services to our community. Our tradition of service is rooted in our commitment to excellence, ensuring that every job is done right the first time. While many make this claim, few deliver. Our team of skilled licensed/certified professionals consistently achieves timely and precise completion of tasks, embodying our promise to our customers.

We are seeking a passionate and driven Service Dispatcher to join our team. If you have a passion for delivering exceptional customer service, we want to hear from you!

Why Work for Us:

• Competitive pay
• Continuous learning opportunities
• Career path opportunities
• Up to 95% of employer-paid medical insurance
• PTO available as soon as 90 days after the start date (dependent on the time of month hired)
• 7+ paid holidays
• Annual holiday parties
• Quarterly company breakfast

Pay: $19.50/hr to $24.50/hr depending on experience

Benefits: Medical, Dental, Vision, Life, and Short-Term Disability insurance, PTO, and Holiday Pay

Requirements:

• 3 + years of experience in reception, customer service, dispatching, and/or equivalent
• Advanced customer service skills
• Professional phone skills
• Energetic personality
• Strong proficiency in MS Office
• Highly organized and detail-oriented
• Ability to multitask
• Geographical knowledge of sales area or map reading skills
• Must be able to work independently

Responsibilities:

• Schedule and coordinate all service calls as calls are received
• Update customer profiles as information is received
• Type service contract proposals for new customers
• Maintenance of the maintenance agreements, including billing, scheduling, and staging of materials, database information, and renewals
• Order parts for special orders
• Follow up on all pending and recommended work with customers and technicians

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

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