Service Dispatcher - Pyramid Heating & Cooling
Portland, OR
About the Job
Pyramid Heating & Cooling started as a small HVAC operation of Phillis Construction, Inc., with a primary focus on residential new construction. The company expanded into the existing residential homes and small commercial markets. We withstood the largest downturn in the economy with no layoffs and increased employee benefits.
Currently, we have an immediate opening for a Service Dispatcher who will be responsible for maintaining the Service Technician's daily schedules, dispatching calls, scheduling return trips with customers when parts are in, and always providing customers with the highest quality experience.
What We Offer:
- Employer-paid medical insurance
- $125/month employer contribution to HSA
- 80 hours of PTO
- 6 paid holidays
- 8 paid hours of community service
- Parking/transit passes
- 401k with 2% match/employee match of at least 5%
- Spiff/commission program
Work Hours: Monday through Friday, 7am - 4pm, weekends and overtime as needed
Pay Scale: $24.00 - $29.00 per hour, depending on experience
Required Qualifications:
- 2+ years Dispatching experience
- Five years related experience and/or training in customer service, billing or project management or equivalent combination of education and experience
- Highly developed sense of integrity and commitment to customer satisfaction
- Passion for excellence with respect to treating and caring for customers
- Ability to multi-task
- Ability to communicate clearly and professionally, both verbally and in writing
- Pleasant, patient and friendly attitude
- Geographical knowledge of service area or map reading skills
- Attention to detail
- Organized
- Excellent communication / listening skills
- Strong work ethic and team player mentality
- Able to handle complaints and unpleasant customers in a professional manner
- Ability to relate to customer
- Fluent knowledge of Microsoft Office
- Advanced customer service skills.
Desired Qualifications:
- Working knowledge of HVAC industry
- ServiceTitan experience
- Specific experience dispatching for a service industry (plumbing, electrical, HVAC or similar)
- Advanced level knowledge of software technologies, such as iOS, Android and Windows OS.