Service Greeter | Volvo Pasadena - RUSNAK

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our upcoming Volvo dealership in Pasadena is seeking a Service Greeter. This is a great opportunity to take your automotive career to the next level. In this position, you will assist with the growth and performance of the service department to achieve strategic plan goals. In addition, you will implement best business practices and The Rusnak Standards to deliver superior client and associate satisfaction.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

*Compensation will be based on experience and skill level. 

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities

Effectively and Efficiently Ensure All Customer Service Components are Completed Professionally:

• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. Assists with service traffic flow and parking.
• Determines if customers coming into service have an appointment. Records customer's name, VIN, tag number, mileage, and existing vehicle damage.
• Controls service traffic flow and parking.
• Assists lot attendant with duties at the service counter.
• Answers service drive phone calls.
• Makes phone appointments and schedules with advisors; confirms all appointments the day before with customer.
• Follows up on missed appointments each day and re-schedules with customer.
• Escorts all customers to cars after completed service.
• Calls all customers receiving CSI Survey; documents each call with log sheet and turns into Service Manager weekly.
• Notifies Service Manager of any customers who scored customer satisfaction at less than 100%.
• Provides backup for department as needed for advisors, dispatch.
• Performs administrative duties such as filing, collating documents, faxing and scanning.
• Calls inactive customers to schedule for service though sales sold data as well as recalls and service actions.
• Assists Service Manager with monitoring of all inventory cars for recalls and service actions needed.

Delivers An Exemplary Customer Experience Through Utilization of Core Practices:

• Delivers a professional/exemplary experience through utilization of best core practices.
• Listens actively and communicates clearly to identify and document concerns.
• Identifies client needs beyond expressed concerns and adopts a “consultative- value added” approach.
• Nurtures working relationships to generate repeat and referral work.
• Integrates the “Rusnak Standard” with personal values into all interactions.

Qualifications

• Excellent interpersonal and customer service skills; at least 1 year of retail related experience.
• Strong verbal and written communication skills.
• Preferred: UTI or trade school graduate or equivalent practical experience.
• Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Degree/Diploma

Licenses Required