Service Manager - Butler CAT

As the Service Manager, you would be responsible for managing the service department by managing job progress, resolving customer disputes, supervising staff, and scheduling the service team.  If you are passionate about customer service and have related experience, read the job description below and apply today!

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles customer-related service functions such as job scheduling, job progress, warranty 
• Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
• Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
• Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate.
• Handles customer-related service functions such as job scheduling, job progress, warranty issues, resolving disputes, etc. 
• Handles documentation and resolution of Goodwill claims with manufacturers.  
• Interviews and hires personnel for the service department.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Review work orders and ensure timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Regularly review JHA’s, review company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

• Manages all service department personnel.
• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivates employees, and promotes self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed. 
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications:

• Mechanical experience with the product lines we represent
• Two-year degree or equivalent experience and training preferred
• Prior supervisory experience or Service Management Training preferred
• Excellent customer service skills 
• Good oral and written communication skills
• Computer knowledge
• Ability to work nights and weekends, as needed, during peak (spring and fall) workload times to meet deadlines and deliver exceptional customer service. 

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 4 plan options including 3 High Deductible plans 
• Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year 
• Flexible Benefit Plans
• Dental Insurance – 2 plan options 
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage 
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching 
• SmartDollar – employer paid financial planning program 
• Legal Shield/ID Shield products 
• AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability 

Butler Machinery Equipment Diversity & Inclusion Statement:
 Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

EOE/Minorities/Females/Vet/Disability