Service Manager (Catania or Naples, Italy SOFA Assignment) - MOTOROLA INC
SALT LAKE CITY, UT
About the Job
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe U.S. Navy's Global Enterprise Sustainment Program is responsible for operating, supporting, upgrading, protecting, and administering all aspects of a global enterprise communication system supporting Navy Commands and bases around the world.Job Description
*Must be a US Citizen with the ability to obtain background clearance as required by government customer*
*This vacancy is for a U.S. DOD - Italy Status of Forces Agreement (SOFA) position. Candidate must be willing to relocate to Catania, Italy or Naples, Italy.*
The ideal candidate will be able to:
* Oversee the corrective, preventative, and planned maintenance activities for the U.S. Navy Enterprise Land Mobile Radio (ELMR) first responder network system for sites in Europe, Africa, and Southeast Asia.
* Lead and manage a team of six Field Service Technicians positioned in Bahrain and Italy.
* Demonstrate strong written and verbal communication skills when engaging with customers, team members, peers, and leaders to ensure the successful delivery of contractually required tasks and foster a collaborative and dynamic work environment.
* Demonstrate effective knowledge of TCP/IP networking, Windows and Linux servers, and computing hardware.
* Demonstrate effective knowledge of Radio Frequency fundamentals and repeaters.
* Ensure adherence to Service Level Agreements for Response and Resolution of corrective maintenance activities within the region.
* Ensure effective case management from initiation to case closure, ensuring timely and effective resolution.
* Develop and implement strategies for continuous process and team performance improvement.
* Collaborate effectively with internal and third-party support organizations to ensure adherence to contractual obligations.
* Ensure team members' adherence to training requirements from corporate, contractual, and role-specific perspectives.
* Attend customer meetings, project initiation, and coordination meetings as necessary to ensure effective communication and collaboration.
* Collaborate with the sales team to identify opportunities and proactively address customer concerns, ensuring customer satisfaction and maximizing business growth potential.
* Coordinate daily with regional-level Navy customers, ensuring outstanding customer service and support.
* Respond to regional requests for quotes, conduct site walks, and assess labor and travel costs for designing installation agreements.
* Build and maintain relationships with the regional sales organization, providing necessary support to meet customer needs.
* Strategically schedule team members' travel and assignments in alignment with contractual and customer requirements.
*... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe U.S. Navy's Global Enterprise Sustainment Program is responsible for operating, supporting, upgrading, protecting, and administering all aspects of a global enterprise communication system supporting Navy Commands and bases around the world.Job Description
*Must be a US Citizen with the ability to obtain background clearance as required by government customer*
*This vacancy is for a U.S. DOD - Italy Status of Forces Agreement (SOFA) position. Candidate must be willing to relocate to Catania, Italy or Naples, Italy.*
The ideal candidate will be able to:
* Oversee the corrective, preventative, and planned maintenance activities for the U.S. Navy Enterprise Land Mobile Radio (ELMR) first responder network system for sites in Europe, Africa, and Southeast Asia.
* Lead and manage a team of six Field Service Technicians positioned in Bahrain and Italy.
* Demonstrate strong written and verbal communication skills when engaging with customers, team members, peers, and leaders to ensure the successful delivery of contractually required tasks and foster a collaborative and dynamic work environment.
* Demonstrate effective knowledge of TCP/IP networking, Windows and Linux servers, and computing hardware.
* Demonstrate effective knowledge of Radio Frequency fundamentals and repeaters.
* Ensure adherence to Service Level Agreements for Response and Resolution of corrective maintenance activities within the region.
* Ensure effective case management from initiation to case closure, ensuring timely and effective resolution.
* Develop and implement strategies for continuous process and team performance improvement.
* Collaborate effectively with internal and third-party support organizations to ensure adherence to contractual obligations.
* Ensure team members' adherence to training requirements from corporate, contractual, and role-specific perspectives.
* Attend customer meetings, project initiation, and coordination meetings as necessary to ensure effective communication and collaboration.
* Collaborate with the sales team to identify opportunities and proactively address customer concerns, ensuring customer satisfaction and maximizing business growth potential.
* Coordinate daily with regional-level Navy customers, ensuring outstanding customer service and support.
* Respond to regional requests for quotes, conduct site walks, and assess labor and travel costs for designing installation agreements.
* Build and maintain relationships with the regional sales organization, providing necessary support to meet customer needs.
* Strategically schedule team members' travel and assignments in alignment with contractual and customer requirements.
*... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
Source : MOTOROLA INC