Service Manager - Gpac

Working with a well-respected multi-location heavy equipment company that is looking for a highly motivated individual to fill the role of Service Manager. You will be responsible for filing warranty claims with the equipment manufacturer. You will be responsible for scheduling the technicians work schedule and approving time off. Excellent customer service skills a must. Preferred applicants will have a minimum of 2 years management experience or a combination of 5 years heavy equipment/diesel repair and service management. Very competitive pay and benefits.

Service Manager Responsibilities:

• Develop contracts for contractors that have ongoing equipment rentals or purchase needs
• Train Service Staff using best practices in customer satisfaction and brand promotion
• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal
• Manager work order systems, including invoice logging, and generate service invoices
• Ensures that all manufacturer warranty and Product Improvement Program claims are completed and filed in a timely manner according to manufacturer’s requirements.
• Schedules and assigns job and work areas to employees according to their skills and knowledge.
• Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order
• Makes recommendations regarding the purchase of service vehicles, correctly maintains vehicles and completes required maintenance records.
• Coordinates dealership training program and service-related customer clinics.
• Conducts self in a professional manner at all times, inside and outside the dealership.
• Monitors metrics on a monthly basis to assure achievement of departmental goals.
• Performs other functions or duties as directed by management in line with the objectives of the dealership

 Service Manager Qualifications:

• High School diploma/GED required (Associates/Bachelor’s degree preferred)
• 3+ years’ in a Service Manager Position or background as Service Tech/Mechanic
• Excellent communication and leadership skills
• Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure

contact Eli Lucas @ eli.lucas@gogpac.com or call 843.536.1013

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.