Service Manager from System One

System One is currently seeking a Service Manager for a direct hire opportunity in Owosso, MI.

Summary:
Manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.

Job Duties:

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and workflow through the shop.
• Ensure employees are qualified to perform the work being assigned
• Interpret and ensure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manager.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Qualifications:

• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented
• Strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• Strong attention to detail when overseeing testing and completing required documentation
• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system

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