Service Manager / Service Advisor - Automotive Career Professionals

Job Summary: Service Manager for Independent Automotive Repair Shop

Service Manager Responsibilities:

• Ensure customers receive prompt, courteous, and effective service
  
• Serve as a liaison between technicians and customers
  
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
  
• Manage and hire technicians and service advisors
  
• Distribute work between technicians
  
• Prioritize required services
  
• Ensure customers have a positive experience
  
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  
• Spend quality time building relationships with the customers
  

Service Manager Requirements:

• Technical automotive knowledge
  
• Demonstrated ability to manage others
  
• Organized and friendly personality
  
• Service Advisor, Service Management or Independent Auto Repair Shop Management experience required
  

Our client is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.