Service Manager - White Star Machinery

White Star Machinery is an authorized dealer of new and used Bobcat compact construction equipment, including skid steers, track loaders, compact excavators, telehandlers, utility vehicles, and more. We offer comprehensive service both on-site and at our facility.

White Star Machinery - Stillwater, OK is actively seeking a Service Manager dedicated to delivering exceptional service and prioritizing customer satisfaction. If you possess the necessary skills, relevant experience in construction/agricultural equipment, and leadership abilities to mentor and guide a team, we invite you to apply for this rewarding opportunity.

Responsibilities

• Manage daily operations, ensuring efficient workflow and maintaining a qualified team of customer-focused service technicians.

• Develop and implement effective repair methodologies, optimizing job flows to enhance service efficiency and customer satisfaction.

• Cultivate customer relationships to promote service work satisfaction. Manage warranty service processes to ensure fair treatment and maximize reimbursement from vendors.

• Forecast capital expenditures for departmental improvements. Maintain shop equipment and vehicles, ensuring they are in good repair and comply with regulatory standards (OSHA, EPA).

Qualifications

• 3-5 years of prior management experience preferred.

• Prior experience as a field or service technician preferred.

• A team orientation with a strong sense of commitment to the customer and service team.

• Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.

• Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.

Benefits

• Monday to Friday Day Shift: Enjoy work-life balance with a consistent weekday schedule, freeing evenings and weekends for personal activities.

• Family-Friendly Environment: Join a supportive workplace that values employees' families, fostering a positive and inclusive culture.

• Comprehensive Insurance: Benefit from health, vision, and dental coverage, ensuring peace of mind for you and your family's healthcare needs.

• Paid Vacation and Flex Time: Value work-life balance with generous paid time off to recharge and spend time doing what you love.

• 401K with Profit Sharing and Bonuses: Secure your financial future with our 401K plan featuring profit sharing and bonuses, recognizing your dedication.

• Paid Training Programs: Invest in your growth with paid training sessions, equipping you with essential skills to excel in your role.

• Career Advancement: Explore numerous opportunities for growth within the company, promoting professional development from within.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.