Service Manager (Truck Operations) - Gpac

Job Title: Service Manager – Truck Dealership

Location: Detroit, MI

Company Overview: Join the team, to premier truck dealership dedicated to delivering unparalleled service and support to our customers. We pride ourselves on our commitment to excellence, providing top-quality repairs, preventive maintenance, and fleet management solutions to our valued clients. As part of our team, you will play a pivotal role in ensuring our service department operates efficiently, maintaining high customer satisfaction and upholding our dealership’s reputation for quality service.

Position Summary: The Service Manager will oversee the daily operations of the service department, ensuring efficient workflow, high-quality repairs, and exceptional customer service. This role involves managing a team of skilled technicians, maintaining strong vendor relationships, and driving department performance through effective planning, supervision, and process improvements. The ideal candidate has a strong background in truck or automotive service management, excellent leadership abilities, and a customer-focused approach.

Key Responsibilities:

• Lead and oversee all aspects of the service department, including staffing, workflow management, and quality control
• Ensure prompt, efficient, and high-quality service and repairs for all truck brands and models
• Drive customer satisfaction by maintaining strong communication, addressing service inquiries, and resolving issues effectively
• Develop and implement strategies to achieve performance metrics, such as revenue targets, customer satisfaction scores, and turnaround times
• Train, mentor, and manage a team of technicians and service advisors to enhance skills, improve efficiency, and achieve department goals
• Oversee warranty claims and ensure compliance with warranty processes and manufacturer requirements
• Manage inventory and parts availability in collaboration with the Parts Department to minimize downtime
• Ensure all safety protocols, environmental guidelines, and company standards are adhered to in the service area
• Implement process improvements to increase productivity, reduce costs, and enhance service quality
• Prepare and analyze department reports to monitor progress, identify trends, and make informed decisions

Qualifications:

• 5+ years of experience in a service management role within a truck or heavy equipment dealership or a related industry
• Proven track record in achieving service department goals, customer satisfaction, and managing budgets
• Strong leadership and team-building skills, with the ability to motivate and manage a diverse group of employees
• Solid understanding of diesel truck mechanics, maintenance best practices, and warranty processes
• Proficiency in service management software and dealership systems (experience with [mention specific dealership software if applicable] is a plus)
• Excellent organizational and problem-solving skills, with a strong focus on customer service
• Valid driver’s license required; CDL license is preferred but not mandatory

Benefits:

• Competitive salary with bonus opportunities based on performance
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Paid time off, holiday pay, and employee discounts
• Opportunities for ongoing training and career advancement

How to Apply:If you are a dedicated service management professional with a passion for trucks and customer service, we invite you to apply. Submit your resume and cover letter to Eli Lucas @ email: eli.lucas@gogpac.com, contact number (843)536-1013
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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.