Service Now Developer/Admin - Apex Systems

Job#: 2049071

Job Description:

As a ServiceNow Developer/Administrator you will work in a fast-paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform.
The ability to attain and maintain a DoD Secret Clearance will be necessary for this role. Applicants will be required to meet the requirements of the DoD Secret Clearance. 
What you will do

• Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested 
• Provision, install, configure, operate, and maintain the ServiceNow platform
• Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications
• Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes
• Assist with report configuration, dashboards, and maintenance and performs operational administrative tasks, as needed
• Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
• Support the administration for Production and non-prod instances
• Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases
• Document administrative processes and issues resolution
• Working with business line stakeholders to develop clear requirements. 
• Participate in the daily scrum meeting and other related Agile ceremonies
• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances

• The ability to attain and maintain a DoD Secret Clearance will be necessary for this role.
• 3+ Years experience with ServiceNow Platform Administration
• 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB
• Current ServiceNow System Administrator certification required
• Strong experience in system administration and JavaScript
• Ability to troubleshoot complex technical issues
• Experience diagnosing performance related issues
• Agile experience

• ServiceNow Development and Administration/Integration
• ServiceNow Certified Application Developer
• ITIL v3 or ITIL v4

Jason Biser

Application Delivery Lead

Apex Systems

[email protected]

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.