Service Now Technical Manager-Warren NJ (Hybrid) - Georgia Tek Systems
Warren, NJ
About the Job
Service Now Technical Manager
Location: Warren NJ (Hybrid)
Duration: 12 Months
Rate: DOE
US Citizens and Green cards are Preferred.
Job Summary:
The ServiceNow Technical Manager will be responsible for leading the design, development, and implementation of ServiceNow solutions tailored to the needs of our insurance operations. This role requires a deep understanding of ServiceNow architecture, modules, and best practices, as well as strong leadership and project management skills. The ideal candidate will have a proven track record in managing ServiceNow projects within the insurance domain, leading technical teams, and ensuring the successful delivery of high-quality solutions.
Key Responsibilities:
Education & Experience:
Location: Warren NJ (Hybrid)
Duration: 12 Months
Rate: DOE
US Citizens and Green cards are Preferred.
Job Summary:
The ServiceNow Technical Manager will be responsible for leading the design, development, and implementation of ServiceNow solutions tailored to the needs of our insurance operations. This role requires a deep understanding of ServiceNow architecture, modules, and best practices, as well as strong leadership and project management skills. The ideal candidate will have a proven track record in managing ServiceNow projects within the insurance domain, leading technical teams, and ensuring the successful delivery of high-quality solutions.
Key Responsibilities:
- Leadership & Management:
- Lead and manage a team of ServiceNow developers and administrators.
- Provide technical guidance and mentorship to team members.
- Foster a collaborative and innovative team environment.
- Oversee the planning, execution, and delivery of ServiceNow projects specific to insurance processes and requirements.
- Ensure projects are completed on time, within scope, and within budget.
- Coordinate with stakeholders to gather requirements and define project scope.
- Design and implement ServiceNow solutions, including customization and configuration, with a focus on insurance-related workflows and processes.
- Ensure adherence to best practices in ServiceNow development and administration.
- Troubleshoot and resolve technical issues related to ServiceNow.
- Work closely with business leaders and stakeholders in the insurance domain to understand their needs and translate them into technical requirements.
- Communicate effectively with clients and internal teams to ensure alignment and satisfaction.
- Conduct code reviews and ensure the quality and performance of ServiceNow solutions.
- Implement and maintain best practices for testing and deployment.
- Stay current with ServiceNow updates and industry trends, particularly those relevant to the insurance sector.
- Identify opportunities for process improvement and implement enhancements.
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in ServiceNow development and administration.
- Proven experience in managing ServiceNow projects and technical teams, preferably within the insurance industry.
- In-depth knowledge of ServiceNow modules, including ITSM, ITOM, ITBM, HRSD, and CSM.
- Proficiency in JavaScript, HTML, CSS, and AngularJS.
- Experience with REST/SOAP APIs, web services, and integrations.
- Familiarity with insurance industry standards and regulatory requirements.
Source : Georgia Tek Systems
