Service Production Manager - Crew HR

Crew HR is seeking a Service Production Manager for our client, Lindstrom Restoration!

SERVICE PRODUCTION MANAGER

• Are you a confident, compassionate, lead from the front, nose to the grindstone leader with an impressive track record in the mitigation and remediation industry?
   
• Do you thrive on mentoring and motivating diverse teams and individuals to reach their full potential—and excel at it too?
   
• Are you just as awesome with projects as you are with people and equally passionate about both?
   
• Are you a master planner who also relishes the unexpected, turning challenges into opportunities to showcase your problem-solving skills?
   
• Do you lead by example and have a natural talent for remaining cool, calm, and collected in pressure-cooker situations?
   
• Are you eager to positively impact people’s lives and play a key role in the success of a thriving, family-owned business?

ABOUT LINDSTROM RESTORATION

Lindstrom Restoration is looking to hire a Service Production Manager! Lindstrom Restoration is Minnesota’s only 3rd generation, family-owned general contractor specializing in insurance repair. We are obsessed with turning tragedies into transformations. Our team has provided exceptional fire and water damage restoration to homes and businesses in Minneapolis, Minnesota, and surrounding areas for over 70 years. 

Employees of Lindstrom Restoration are the most experienced in the industry and pledge to always be ready when disaster strikes: seven days a week, 365 days a year. Unexpected damages can be an emotional rollercoaster, and Lindstrom is committed to carrying our clients through every step of the process. 

We value positivity, ethics, and integrity, and believe that it is the people who make Lindstrom Restoration such a great place to work. Expanding our company is something we take very seriously and the ideal candidate will bring their confidence, integrity, focus, and analytical mindset to the fun, family environment of Lindstrom Restoration, while leaving ego at the door. We are seeking a Service Production Manager whose strong people skills will allow them to thrive in a fast-paced environment while managing a collaborative network of colleagues, professionals, sub-trades, and vendors. 

This is where you come in.

THIS ROLE IS FOR YOU IF:

• You are smart, confident, and reliable, with best-in-class industry knowledge and skills
• Leading high-performing teams is part of your ethos, and you consistently exceed expectations
• You are an outstanding, empathetic mentor who has mastered the art of delegation yet always knows when to pitch in
• You are proactive and ready to jump into problem-solving mode without being prompted
• Your positive attitude is infectious and inspiring, especially when the going gets tough
• You know how to keep your cool when the heat is on and subscribe to the glass-half-full mindset
• People trust, respect, and follow your lead because you always keep your word and genuinely care about their success
• You walk the walk at work and in life, doing the right thing day after day, no matter what
• You “get” people and know how to effectively manage individuals with varying skills and ambitions
• You are highly adaptable and take pride in your ability to effectively listen and communicate with people from all walks of life
• You set the bar high in everything you do and expect others to do the same
• You can speak your mind without being overly blunt and know when to ask the tough questions
• You have impeccable attention to detail and are incredibly organized
• You embrace the grind and aren't afraid to take ownership in any situation
• You can see the big picture and have a knack for staying two steps ahead
• You know how to juggle the needs of multiple projects and people simultaneously
• You don’t mind when things hit a snag because it means rolling up your sleeves to tackle a new challenge
• You thrive in a structured business environment and can effectively balance onsite fieldwork with office time to achieve the best results
   

IN THIS ROLE YOU WILL BE:

• Playing a central role in employee learning and development by driving the company training program and coaching Site Supervisors for personal and professional growth
• Setting newly hired Site Supervisors and Crew Members up for success from the moment they arrive through comprehensive and engaging onboarding 
• Leading by example, holding Site Supervisors accountable to exceptionally high communication, quality, and safety standards
• Maintaining a regular boots-on-the-ground presence, conducting General Site Reviews (GSRs) with Site Supervisors to update financial trends and review upcoming goals
• Analyzing quarterly revenue goals and turning insights into strategic weekly action plans for each Site Supervisor, consistently achieving quarterly production goals
• Championing excellent customer service by maintaining an average 4.7/5 client experience through regular follow-up and quality control checks
• Taking charge of monthly and quarterly safety meetings, training Site Supervisors on the importance of safety, and conducting regular safety inspections

• Performing regular pre-production inspections and project reviews with estimators and assisting in developing processes and SOPs as needed
• Collaborating with the Project Manager to review budgets and schedules and report issues impacting schedule, client, or resource relationships
• Ensuring efficient procurement and load-out with Site Supervisors and the Project Coordinator
• Tracking and updating project schedules weekly, assisting with Job Cost Review on completed projects, and ensuring daily photos, notes, and scope checks are completed

• Demonstrating a commitment to our core values by attending at least one in-person and three online learning events annually

• Participating in regular Project Metric Meetings to analyze financial metrics and disseminate financial information to Site Supervisors
• Communicating regularly with the VP of Production about production issues and ensuring project information is up-to-date in company software
• Building and maintaining positive relationships with installers, subcontractors, and suppliers

EXPERIENCE REQUIRED

• 7-10 years of experience in Mitigation / Remediation
• Experience overseeing project details, responsibilities, and stakeholders 
• Extensive knowledge of and adherence to workplace safety
• Demonstrated experience in reading and following the S500 and S520 standards of care
• Ability to read, understand, and relay project scope of work information to other crew members, subcontractors, and/or vendors
• Demonstrated experience completing material take-offs
• Knowledge and understanding of MN Residential Building Code 
• Knowledge of operating heavy equipment (man-baskets, lulls, skid loaders)
• Comfortable with a wide variety of construction materials (windows, siding, roofing, flooring, tile, doors, millwork, etc.) 
• Comfortable working at heights (ladders, scaffolding, etc.) 
• Experience and proven track record of working with multiple sub-trades and other vendors
• Ability to work well in a team-focused environment, meeting deadlines with a quality work product
• Strong verbal and written communication skills
• IICRC Certifications: WTR, ASD, CCT Certs, or experience in lieu of certifications
• Must reside within 40 miles of Minneapolis, Minnesota with a current, valid driver’s license 
• Must be authorized to work lawfully in the United States

The nice to haves: 

• Experience leading or training others 
• Experience as a Site Supervisor or Project Manager 
• Experience with residential remodeling and repair
• IICRC Certifications: AMRT, FSRT, CRT, OCT Certs 
• Previous experience using Company Cam and/or Smartsheet

THE BENEFITS 

• Joining a group of like-minded individuals and becoming part of a fun, family-oriented team with a passion for contributing to the betterment of the community
• Leveraging your leadership skills to oversee a team of high-performers
• Opportunity for company-provided professional development and continuing education 
• A highly competitive compensation package including a company vehicle, cell phone and laptop
• Quarterly team-building events and activities centered around having fun
• Strong core values including work-life balance and encouraged time off
• Extended health coverage including medical and dental insurance
• 401(k) retirement fund and eligibility for profit sharing with structured plan 
• The coveted annual holiday party!

WORK ENVIRONMENT PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands, and talk or hear. The employee is frequently required to stand, walk, and sit. 

Lindstrom Restoration is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

If you are excited to take your career to new heights, apply today!

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