Service Program Manager (Lake Forest, IL) at Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our location in Lake Forest, IL currently has an opportunity for a Service Program Manager.  The Service Program Manager is responsible for managing multiple of high complexity or program of high complexity through complete project lifecycle involving global cross functional teams focusing on deliver of new and existing products. Ensures completion within time and budget and complying with quality management requirements. 

The Opportunity

• Lead high complexity process improvement and organizational transformation  projects.
• Accountable for total project scope; completion within budget constraints and scheduled completion date.  Independently drives decisions for elevations and develops high complexity plans.
• Actively conducts program risk assessments and critical path analyses to ensure team deliverables are being appropriately tracked and met.
• Identifies and escalates program issues to ensure effective resolution in a timely manner.
• Lead cross-functional teams or project managers to execute projects with problem solving methodology.
• Accountable to provide direction to drive cross-functional teams to meet milestones and deliverables established in project planning and agreed upon with senior leadership.
• Is authorized/empowered to set alternate direction with responsibility to keep stakeholders informed/updated.
• Prepare and present written and oral reports and other presentations to internal and external audiences, including senior management.
• Adjusts presentation style and content to suit the audience.
• Responsible for implementing and maintaining the effectiveness & compliance to the BU quality system.
• Ensure project scope and success criteria are clearly established; develop and manage multiple complex project plans to meet deliverables agreed upon with Senior Leadership. Identify key milestones for project status reporting.
• Ability to develop and drive strategic business initiatives and provides leadership and guidance to other project managers.
• Accountable for schedule management, and project documentation including design history files in accordance with internal design control requirements & stage gate review or similar.
• Lead multiple cross-functional teams in execution of program strategies by identifying tasks, creating and tracking program schedules.
• Drive cross-functional teams to meet milestones and deliverables established in project planning and agreed upon with senior and executive leadership.
• Prepare and present program progress reports to keep management and team informed.
• Prepare and present written and oral reports and other presentations to internal and cross-functional audiences, including senior and executive management.
• Perform/Lead project risk assessment & propose & manage appropriate mitigations.
• Identify problems, provides guidance to team for resolution, elevates as appropriate and manages issue resolution.
• Accountable for resource and budget management of multiple projects or programs
• Tracks and presents budget and/or resource variances and recommends contingency options.
• Negotiates resources, and budget.
• Creates a work environment that supports team effectiveness.  Provides feedback & mentoring to team members on performance.
• Assure that projects will effectively integrate with existing programs and strategies so that long and short-term business goals are attained.
• Leads the decision-making process by soliciting the cooperation of a diverse group of disciplines and functions in a tactful and persuasive manner. Reaches out to cross functional leadership to resolve or escalate issues as needed.

Required Qualifications

Bachelor’s Degree

Minimum of 10 years project management and/or related experience including a leadership or management roles

Preferred Qualifications

• Science/Engineering or Equivalent background is preferred.
• Knowledge of new product development process principles and experience working in stage gate processes.
• Basic working knowledge of project management tools and processes, including Microsoft Office applications.
• Microsoft Office Suite (i.e.- Outlook, PowerPoint, Excel, and Word)
• Data analysis
• Lean Six Sigma, Project Management Certification (PMP) is desirable.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $125,300.00 – $250,700.00. In specific locations, the pay range may vary from the range posted.