Service Request Coordinator / Kanban Team - General Dynamics Information Technology
Fairfax, VA
About the Job
Req ID: RQ188350
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: NACI (T1)
Job Family: Program Management
Skills:
Kanban,Requirements Capture,Service Request Management,Stakeholder Engagement,Stakeholder Requirements
Experience:
4 + years of related experience
Job Description:
Seize your opportunity to make a personal impact as a Service Request Coordinator supporting GDIT’s Center for Medicare and Medicaid contracts. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
The Service Request Coordinator will support the delivery of the Center for Medicare and Medicaid (CMS) with a focus on leading the effort to create Medicare Transaction Facilitator (MTF) services as part of the Inflation Reduction Act. The Service Request Coordinator will be expected to work closely with a Service Delivery Manger to execute against established plans and guide the Kanban Team to meet prioritized Planning Increment (PI) Objectives. The Service Request Coordinator will help facilitate the flow of work in and out of the Kanban Team workflow by helping capture and manage service requests. The Service Request Coordinator may be requested to assist in collecting, aggregating and presenting goals, timelines and metrics to achieve the desired outcome. This support includes all operational facets of MTF that are GDIT facing to meet the functional requirements unique to CMS.
The Service Request Coordinator will support the Service Delivery Manager in creating a functional Kanban Team responsible for assessing, analyzing, planning, implementing and deploying the MTF solution. They will work across the Program at times to maintain alignment with the MTF Roadmap and Strategic Plan with the goal of establishing a successful MTF experience.
HOW A SERVICE REQUEST COORDINATOR WILL MAKE AN IMPACT:
+ Support the Service Delivery Manager in forming and organizing a cross-functional, cross-organizational team of functional and technical experts in the MTF area.
+ Support the Service Delivery Manager in leading the planning, execution, and delivery of teams within the Scaled Agile Release Train (ART), ensuring alignment with the overall strategic objectives and priorities of CMS.
+ Support the Service Delivery Manager in organizing and facilitating team workshops, discovery activities, and Agile ceremonies such as continuous improvement initiatives, process reviews and Kanban meetings.
+ Support the Service Delivery Manager in making sure that work items flow through the Kanban System and ensuring that processes are working towards delivering customer satisfaction.
+ Support the Service Delivery Manager in facilitating communication among the team and the Agile Release Train.
+ Support the Service Delivery Manager in tracking and communicating team metrics and sprint/release progress.
+ Assisting the Kanban team in refining and sizing work items that are clearly articulated with well-defined acceptance criteria. Assisting with backlog refinement and intake requests.
+ Facilitating discussion and conflict resolution.
+ Promoting continuous improvement and helping teams to increase quality and throughput.
+ Promoting a collaborative team environment that fosters experimentation, creativity, and innovation
+ Utilizing professional judgement, critical thinking skills and research to improve processes and resolve issues affecting performance.
+ Support the Service Delivery Manager in preparing and presenting status reports, metrics, and updates to senior management and stakeholders, ensuring transparency and alignment with CMS goals and priorities.
WHAT YOU'LL NEED TO SUCCEED:
+ Bachelor’s Degree in business related field, engineering, or a related scientific or technical discipline
+ 4+ years of related professional experience required
+ Ability to obtain a Public Trust
+ Demonstrated experience with stakeholder engagement, service request management or managing stakeholder requirements.
+ Good team player, able to manage multiple assignments, and adapt to changing client needs.
+ Outstanding written and verbal communication skills with the ability to present business leaders.
DESIRED QUALIFICATIONS:
+ Experience with Jira, Confluence, React, Snowflake desired
+ Experience with Health and Human Services, Veterans Affairs, and/or Military Health
+ Active CMS access including assigned CAG and PIV
This position requires a Public Trust Clearance. In order to obtain one, you have to have resided in the United States for 3 of the last 5 years.
LOCATION : REMOTE
GDIT IS YOUR PLACE:
+ 401K with company match
+ Comprehensive health and wellness packages
+ Internal mobility team dedicated to helping you own your career
+ Professional growth opportunities including paid education and certifications
+ Cutting-edge technology you can learn from
+ Rest and recharge with paid vacation and holidays
The likely salary range for this position is $69,722 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: NACI (T1)
Job Family: Program Management
Skills:
Kanban,Requirements Capture,Service Request Management,Stakeholder Engagement,Stakeholder Requirements
Experience:
4 + years of related experience
Job Description:
Seize your opportunity to make a personal impact as a Service Request Coordinator supporting GDIT’s Center for Medicare and Medicaid contracts. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
The Service Request Coordinator will support the delivery of the Center for Medicare and Medicaid (CMS) with a focus on leading the effort to create Medicare Transaction Facilitator (MTF) services as part of the Inflation Reduction Act. The Service Request Coordinator will be expected to work closely with a Service Delivery Manger to execute against established plans and guide the Kanban Team to meet prioritized Planning Increment (PI) Objectives. The Service Request Coordinator will help facilitate the flow of work in and out of the Kanban Team workflow by helping capture and manage service requests. The Service Request Coordinator may be requested to assist in collecting, aggregating and presenting goals, timelines and metrics to achieve the desired outcome. This support includes all operational facets of MTF that are GDIT facing to meet the functional requirements unique to CMS.
The Service Request Coordinator will support the Service Delivery Manager in creating a functional Kanban Team responsible for assessing, analyzing, planning, implementing and deploying the MTF solution. They will work across the Program at times to maintain alignment with the MTF Roadmap and Strategic Plan with the goal of establishing a successful MTF experience.
HOW A SERVICE REQUEST COORDINATOR WILL MAKE AN IMPACT:
+ Support the Service Delivery Manager in forming and organizing a cross-functional, cross-organizational team of functional and technical experts in the MTF area.
+ Support the Service Delivery Manager in leading the planning, execution, and delivery of teams within the Scaled Agile Release Train (ART), ensuring alignment with the overall strategic objectives and priorities of CMS.
+ Support the Service Delivery Manager in organizing and facilitating team workshops, discovery activities, and Agile ceremonies such as continuous improvement initiatives, process reviews and Kanban meetings.
+ Support the Service Delivery Manager in making sure that work items flow through the Kanban System and ensuring that processes are working towards delivering customer satisfaction.
+ Support the Service Delivery Manager in facilitating communication among the team and the Agile Release Train.
+ Support the Service Delivery Manager in tracking and communicating team metrics and sprint/release progress.
+ Assisting the Kanban team in refining and sizing work items that are clearly articulated with well-defined acceptance criteria. Assisting with backlog refinement and intake requests.
+ Facilitating discussion and conflict resolution.
+ Promoting continuous improvement and helping teams to increase quality and throughput.
+ Promoting a collaborative team environment that fosters experimentation, creativity, and innovation
+ Utilizing professional judgement, critical thinking skills and research to improve processes and resolve issues affecting performance.
+ Support the Service Delivery Manager in preparing and presenting status reports, metrics, and updates to senior management and stakeholders, ensuring transparency and alignment with CMS goals and priorities.
WHAT YOU'LL NEED TO SUCCEED:
+ Bachelor’s Degree in business related field, engineering, or a related scientific or technical discipline
+ 4+ years of related professional experience required
+ Ability to obtain a Public Trust
+ Demonstrated experience with stakeholder engagement, service request management or managing stakeholder requirements.
+ Good team player, able to manage multiple assignments, and adapt to changing client needs.
+ Outstanding written and verbal communication skills with the ability to present business leaders.
DESIRED QUALIFICATIONS:
+ Experience with Jira, Confluence, React, Snowflake desired
+ Experience with Health and Human Services, Veterans Affairs, and/or Military Health
+ Active CMS access including assigned CAG and PIV
This position requires a Public Trust Clearance. In order to obtain one, you have to have resided in the United States for 3 of the last 5 years.
LOCATION : REMOTE
GDIT IS YOUR PLACE:
+ 401K with company match
+ Comprehensive health and wellness packages
+ Internal mobility team dedicated to helping you own your career
+ Professional growth opportunities including paid education and certifications
+ Cutting-edge technology you can learn from
+ Rest and recharge with paid vacation and holidays
The likely salary range for this position is $69,722 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Source : General Dynamics Information Technology
