Service Specialist - PSEG
Harrison, NJ
About the Job
Requisition : 80161
PSEG Company: Public Service Electric & Gas Co.
Salary Range : $ 24.814 - $ 50.422
Incentive : Not applicable
Work Location Category : Onsite
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Union Local
UNION - IBEWG 94
Summary
Job Duties & Responsibilities
+ Under general directive supervision, investigates and satisfies all complaints for servicing automatic gas appliances, carries through assignments, at times, with the assistance of other employees of equal or lesser grade; dispatches work orders to employees, performs duties such as Adjusting automatic appliances and associated electrical control equipment, such as, water heaters, refrigerators, house heating, cooling, and conditioning systems, and commercial and industrial equipment; investigating complaints of unsatisfactory performance; locating and remedying sources of trouble; checking operation of equipment to determine completeness and adequacy of repairs; testing combustion with flue gas analyzer;
+ Making repairs to and installing those repair parts on automatic type appliances which involve the adjustment of automatic gas controls;
+ Adjusting and maintaining industrial service regulators and associated piping and equipment;
+ Making investigations and satisfying service requirements on air conditioning controls, circuits, pressure, pilots and burners, etc. of the type that would normally be performed on central building heating or other gas burning equipment of which the following items are typical but not exclusive: Correcting gas pressure and supply, Cleaning and adjusting burners and pilots, Cleaning and repairing gas controls and filters, Correcting fan operations where necessary, Checking flues, basic power circuit, and thermostats, Making seasonal changeover, Lighting pilots and making minor repairs;
+ Making investigations and satisfying service requirements on fully automatic types of equipment using a programmed sequence of operations to attain, prove, and maintain combustion of which the following items are typical, but not exclusive: Correcting gas pressure and supply,
+ Cleaning and adjusting burners, Cleaning, adjusting and lighting pilots, Checking basic power circuit and thermostats;
+ Inspecting gas installations done by plumbers or contractors, excluding fully automatic equipment using a programmed sequence of operation to attain, prove and maintain combustion (controls of the type required on fully automatic equipment with input of 400,000 BTU per hour or more in a single combustion chamber), to determine whether the specifications of the Company have been followed and that the completed work is safe and satisfactory for receiving as service;
+ Installation of HVAC systems'
+ Performing other similar or less skilled work of the occupational group;
When Assigned to Dispatching Work
+ Receiving inquiries and work orders from Company employees, customers, and others; transmitting information to others concerning the status of work orders, as directed; preparing work orders; transmitting work orders to employees, as directed, reporting emergency conditions immediately;
+ Sorting new work orders for processing; checking uncompleted and promised date work orders in file; looking up completed orders; tabulating information regarding work orders, as directed; checking confirming orders;
+ Checking work orders of employees reporting into shop, as directed, checking for completeness of information entered on work orders; reassigning uncompleted work orders, as required.
Years of Experience
Job Qualifications
+ Must satisfactorily pass the hiring tests;
+ Must have aptitude for mechanical work;
+ Must be able to understand and follow instructions and learn routine procedures;
+ Must have the ability to learn the identification and use of all material, tools and equipment commonly used in gas customer service work;
+ Must be able to meet the public in a pleasant and tactful manner;
+ Must be able to make neat and legible records;
+ Must pass driving tests prescribed by the Company and hold an Auto Driver’s License valid in the State of New Jersey;
+ Must have a working knowledge of the Motor Vehicle Traffic laws and Regulations of New Jersey;
+ Must have a knowledge of and ability in the safe operation and care of vehicles in all locations and under all conditions of traffic and terrain;
+ Must be alert in observing hazards and avoiding accidents
Education
Licenses or Certifications
Training and Courses
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION _(Click link below)_
Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Pay Transparency Nondiscrimination Provision
Diversity at PSEG: Equal Opportunity Employer
PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
PSEG Company: Public Service Electric & Gas Co.
Salary Range : $ 24.814 - $ 50.422
Incentive : Not applicable
Work Location Category : Onsite
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Union Local
UNION - IBEWG 94
Summary
Job Duties & Responsibilities
+ Under general directive supervision, investigates and satisfies all complaints for servicing automatic gas appliances, carries through assignments, at times, with the assistance of other employees of equal or lesser grade; dispatches work orders to employees, performs duties such as Adjusting automatic appliances and associated electrical control equipment, such as, water heaters, refrigerators, house heating, cooling, and conditioning systems, and commercial and industrial equipment; investigating complaints of unsatisfactory performance; locating and remedying sources of trouble; checking operation of equipment to determine completeness and adequacy of repairs; testing combustion with flue gas analyzer;
+ Making repairs to and installing those repair parts on automatic type appliances which involve the adjustment of automatic gas controls;
+ Adjusting and maintaining industrial service regulators and associated piping and equipment;
+ Making investigations and satisfying service requirements on air conditioning controls, circuits, pressure, pilots and burners, etc. of the type that would normally be performed on central building heating or other gas burning equipment of which the following items are typical but not exclusive: Correcting gas pressure and supply, Cleaning and adjusting burners and pilots, Cleaning and repairing gas controls and filters, Correcting fan operations where necessary, Checking flues, basic power circuit, and thermostats, Making seasonal changeover, Lighting pilots and making minor repairs;
+ Making investigations and satisfying service requirements on fully automatic types of equipment using a programmed sequence of operations to attain, prove, and maintain combustion of which the following items are typical, but not exclusive: Correcting gas pressure and supply,
+ Cleaning and adjusting burners, Cleaning, adjusting and lighting pilots, Checking basic power circuit and thermostats;
+ Inspecting gas installations done by plumbers or contractors, excluding fully automatic equipment using a programmed sequence of operation to attain, prove and maintain combustion (controls of the type required on fully automatic equipment with input of 400,000 BTU per hour or more in a single combustion chamber), to determine whether the specifications of the Company have been followed and that the completed work is safe and satisfactory for receiving as service;
+ Installation of HVAC systems'
+ Performing other similar or less skilled work of the occupational group;
When Assigned to Dispatching Work
+ Receiving inquiries and work orders from Company employees, customers, and others; transmitting information to others concerning the status of work orders, as directed; preparing work orders; transmitting work orders to employees, as directed, reporting emergency conditions immediately;
+ Sorting new work orders for processing; checking uncompleted and promised date work orders in file; looking up completed orders; tabulating information regarding work orders, as directed; checking confirming orders;
+ Checking work orders of employees reporting into shop, as directed, checking for completeness of information entered on work orders; reassigning uncompleted work orders, as required.
Years of Experience
Job Qualifications
+ Must satisfactorily pass the hiring tests;
+ Must have aptitude for mechanical work;
+ Must be able to understand and follow instructions and learn routine procedures;
+ Must have the ability to learn the identification and use of all material, tools and equipment commonly used in gas customer service work;
+ Must be able to meet the public in a pleasant and tactful manner;
+ Must be able to make neat and legible records;
+ Must pass driving tests prescribed by the Company and hold an Auto Driver’s License valid in the State of New Jersey;
+ Must have a working knowledge of the Motor Vehicle Traffic laws and Regulations of New Jersey;
+ Must have a knowledge of and ability in the safe operation and care of vehicles in all locations and under all conditions of traffic and terrain;
+ Must be alert in observing hazards and avoiding accidents
Education
Licenses or Certifications
Training and Courses
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION _(Click link below)_
Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Pay Transparency Nondiscrimination Provision
Diversity at PSEG: Equal Opportunity Employer
PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Source : PSEG
