Service Specialist - The Excalibur Group

• Candidates must originate from the Washington DC area.
• Job sites will be in Washington DC.
• Jobs sites are subject to change or be added based on client needs and continued employment requires you to be able to work on site.

• Connect guests to Case Management services, as directed.
• Distribute information to assist with medium-term planning and onward travel.
• Provide assistance to guests in accessing to acute healthcare needs (i.e., Urgent Care, Hospitals, partner medical clinics).
• Ensure guests have access to trauma-informed language services.
• Notify case management of any parents expressing interest in enrolling school-aged children in school for families intending to remain in the District.
• Safely transport and guide shelter guests to/from partner organization, shelter locations, off-site appointments, and travel hubs.
• Assist with ensuring guests have sufficient basic needs for their onward travel.
• Track client resettlement and stabilization exit plans, to include addressing related data reporting requirements.
• Interact with guests to support a welcoming environment, and direct questions and requests to the appropriate team member.
• Work in an environment that is fast paced, completing multiple tasks efficiently, safely while meeting stringent timelines.
• Handle requests in a timely and efficient manner.
• Support migrant clients with understanding and navigating services available through the OMS program and mission partners to assist with urgent and short-term needs.
• Support survivors in crisis with empathy while maintaining professional boundaries.
• Communicate clearly, effectively, and professionally with others, verbally and in writing.
• Perform administrative duties in support of an assigned area of responsibility.
• Maintain that guests follow all health and safety protocols including COVID protocols, including cleaning/sanitizing of vehicles and all shelter spaces.
• Maintain a safe and clean space; indoors and outdoors.

• High School diploma or GED
• Three years’ experience in providing direct care to vulnerable populations
• Experience working in a residential setting
• Ability and willingness to perform light housekeeping and lifting up to 30 pounds
• Proficiency across the following skills:
  • Verbal and written communications
  • Collaboration
  • Organization
  • Use of computer technology for basic communication and work products

• Professional Registration or Certification including Project Management.
• Fluency in Spanish (bilingual English and Spanish).
• DC residents will receive priority.
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