Service Support Associate at Silver Diner Development, LLC

Now Hiring For Our Grand Opening in Fredericksburg!

• Grand opening is targeting the first week of November, exact date is TBD based on construction.
• Training to begin in mid-October, Exact dates TBD.
• Now accepting applications. Interviews for qualified candidates begin on September 19th.

If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you!

At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally.

Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future!

OUR MISSION - TO BE THE BEST WE CAN BE!

• OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people’s success as professionals and individuals.
• OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn’t meet these high standards.
• OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest’s request. We are passionate in our mission to deliver beyond what is expected.
• OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence.

We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst.

Sodas are a classic diner position. They make all of our hand dipped shakes, premium sundaes and craft sodas.

• Earn hourly wage + tips
• Full time and part time positions available.
• Weekends and holiday availability is required for this position.

We offer:

• Benefits: Medical, dental, and vision insurance. 401K plan. Employee Assistance Program.
• Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more!
• Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within.

Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today!

About Silver Diner Development LLC:

• A USA Today Top Workplace 2024 Winner!
• One of Washington Post's 'Most Diverse Places to Work'
• Winner of the Blackbox Intelligence Best Practices Employer of Choice Award for Family Dining in 2020, 2023 and 2024!

Silver Diner is a leader in the casual dining segment.

Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming.

We’re looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It’s a fast-paced and fun environment where everyone is enabled to achieve their personal best.

We firmly believe: People Are Our Most Precious Resource.

Job Description

The following position description is not all-inclusive and is subject to change.

POSITION OVERVIEW:

Soda is a Front of the House Associate who supports all other FOH Associates, especially Servers, ensuring Guest Satisfaction in the areas of Speed of Service and Accuracy of Orders.

POSITION RESPONSIBILITIES:

PEOPLE:

• Work as part of a team, communicating clearly and constructively.
  • Primarily support Servers by:
  • Completing final garnish of desserts
  • Ensure plate presentation to Guest is 100% according to Silver Diner specs
  • Organizing orders
  • Ensuring timely pick-up by Servers & delivery to Guests
  • To ensure appropriate delivery times, as volume allows, deliver desserts to Guests at the counter, and where feasible, run desserts to tables
  • Listen to and respect all team members, including Front and Heart of House Associates

BRAND DELIVERY:

• Be on time for work
• Maintain a positive, fun-oriented attitude to your work
• Keep yourself, your uniform and your station sparkling clean at all times
• Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order
• Know and ensure delivery of the Silver Diner Brand

COST BALANCING:

• Full knowledge of all menu item specs
• Keep the station organized with a focus on lead tickets and ‘re-cooks’

KEY TASKS:

• Support Servers, other Associates and Managers
• Set-up station at the start and end of each shift according to Silver Diner standards
• Organize, garnish and present all desserts according to Silver Diner spec.
• Clean and stock as you go

Other Duties & Tasks:

• Perform any additional duties or tasks as reasonably assigned by managers.

REQUIRED EDUCATION

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. While degrees are advantageous they are not required.

REQUIRED EXPERIENCE

Minimum: 1-2 years experience in the restaurant or hospitality industry.

DESIRED CHARACTERISTICS

• Exceptional aptitude for Guest Service
• Passion for Quality in all products
• Clear communicator Sense of urgency
• Able to multi-task
• Strong organizational skills
• Able to multi-task
• Able to meet all schedule requirements

PHYSICAL REQUIREMENTS

The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 50 pounds, and stand/walk on hard surfaces for 10-12 hours per day.

Keyword: Soda (Barista)
Required Experience:

We require that everyone has weekend and holiday availability for this position.

Previous restaurant experience is not required, but preferred.

From: Silver Diner Development, LLC