Service Technician Manager - Comfort Systems USA MidAtlantic

Service Tech Manager

Join Comfort Systems USA MidAtlantic, LLC, a leader in HVAC, mechanical, and plumbing services since 1970. We’re seeking a Service Tech Manager to lead and support our HVAC and plumbing field technicians in South Boston, VA. You’ll collaborate with the Service General Manager to train, supervise, and ensure quality service, while maintaining safety and efficiency for our customers.

Key Responsibilities:

• Training & Development: Develop and lead structured in-house training programs for HVAC and plumbing technicians, ensuring they stay current with the latest industry technology and best practices.
• Field Oversight: Perform field quality checks, conduct safety audits, and review completed work to ensure compliance with safety protocols and customer satisfaction.
• Scheduling & Dispatching: Work with the dispatcher to organize technician schedules based on workload and client needs, ensuring efficient use of resources.
• Performance Management: Oversee technician performance, handle timecards, conduct performance appraisals, and provide coaching and mentoring. Address complaints and resolve issues as needed.
• Team Leadership: Coach and guide employees who are not meeting company objectives, and when necessary, implement disciplinary measures, including terminations.
• Fleet & Equipment Management: Ensure service vehicles are properly stocked and maintained, and schedule regular fleet maintenance to avoid downtime.
• Technical Support & Problem Solving: Assist technicians in resolving complex technical issues, offer guidance in the field, and provide support to the service sales team by preparing proposals and answering technical questions.
• Customer Relations: Serve as a point of contact for customers, responding to special requests, resolving issues, and ensuring overall satisfaction.
• Continuous Improvement: Regularly review and propose improvements to processes, services, and workflows to enhance operational efficiency and customer service.

Qualifications:

• 5+ years of HVAC experience, with 3+ years in a supervisory role
• Strong leadership, communication, and technical skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office and internal software systems
• Journeyman’s License or Master’s Card preferred
• Valid driver’s license and clean driving record

If you’re passionate about leading a team and delivering excellent service, apply today!

Why Comfort Systems USA MidAtlantic?

Our employees are the heart and soul of our company and we are committed to the professional and personal development of each of our team members.  Our success is based on your success. We believe in putting people in the right seat and will work with dedicated employees to find that seat for you. You can find our five core values woven into everything we do at work; Be Safe, Be Honest, Be Respectful, Be Innovative, and Be Collaborative.  We work in an environment where everyone is willing to lend a helping hand and contribute to the successes of each other and the company.  We believe in giving back to our communities and the environment and are always looking for ways to make the world a better place.  We offer competitive salary and benefits packages for all employees.  If you’re looking to start a career, and not just a job, check us out today. 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Comfort Systems USA, Inc., together with its subsidiaries, is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.

EOA/AA M/F/Vet/Disability