Service Writer - Prescott's, Inc

Prescott's, Inc is a renowned medical device company specializing in the distribution and refurbishment of surgical microscopes. Our mission is to provide healthcare professionals with the highest quality medical equipment, supported by exceptional service and maintenance. We are dedicated to enhancing patient care through our innovative solutions and commitment to excellence.

We are currently seeking detail-oriented Service Writers to join our team. In this role, you will be responsible for managing customer service requests, communicating with customers, providing estimates, and ensuring that all documentation related to service and maintenance is accurate and complete. Your organizational skills and attention to detail will help streamline operations and improve customer satisfaction.

Responsibilities

• Validate information on all service orders is accurate prior to processing all order requests.
• Process orders from customers and internal field representatives.
• Dispatch sales orders and parts requests to internal technicians for fulfillment.
• Process sales orders for invoicing for remaining balances of unreturned parts.
• Communicate with customers regarding service requests, updates, and costs.
• Prepare quotes and information for pricing and parts inquiries. Assist internal field representatives with providing quotes to customers.
• Provide accurate Master Service Agreement (MSA) pricing
• Monitor field representative inventories and manage parts turnover rate.
• Maintain records of parts used and inventory levels for the service department.
• Assist field representatives and customers with RMA creation and UPS label creation for parts return.
• Manage back orders and follow up with efficient fulfillment of all orders.
• Input data into NetSuite.

Requirements

• 2+ years of experience with a High school diploma or equivalent.
• Prior experience as a service writer, customer service associate or in a similar administrative role preferred.
• Experience in medical device industry or equivalent is a plus.
• Computer and data entry experience is required.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus).
• Basic understanding of medical equipment and terminology is a plus.
• Excellent customer service skills with the ability to handle inquiries and resolve issues effectively.
• Ability to work both independently and collaboratively within a team.
• Follow safety procedures in the performance or job duties and maintain a clean and safe work area.

Pay Rate: $23.00 to $25.00 per hour

Benefits

What we offer:

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including uncapped commissions earnings potential, PTO, medical, dental, and vision coverage, life insurance, disability insurance, as well as a 401K plan with company matching. But we don't stop there – we're committed to your continuous learning and development, offering opportunities for training, workshops, and certifications. Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.