Service Writer at Carolina CAT
Nashville, TN
About the Job
Find Your Career With LiftOne
We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.
LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses
We’re a privately held company, and pair our scale with a strong foundation in our culture and values
This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.
We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day
We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential
We offer great benefits, competitive salaries and opportunities for advancement to all our employees.
Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company
Learn more about what it means to become a team member with LiftOne.
Essential Functions
Email account manager, technician, & Service with customer approved quote attached
Enter quote data in Quote Log database
Generate off lease quotes and send to customers for approval (CC: PSSR)
Monitor quote database to see if any quotes are 3 days late
Action appropriately.
Send "Open" quotes out to customers as a reminder of jobs that have not been accepted/rejected
Monitor quote database to see if any quotes are expired (30 days).
Resend expiring quotes to customer and account manager
Review quoting metrics with account managers and service/operation managers
Run report and update Finalized Billed Amount in database
Meeting with PSSR/Account Managers to discuss where we missed quotes and why we missed them.
Create and submit quotes for customer jobs as jobs come in
Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
High school degree or equivalent
3-5 years of experience in service environment, with focus on customer service/support highly preferred
Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
The employee is frequently required to sit
The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment
The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration
The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock
The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals
All personnel actions are conducted in the spirit of equal employment
We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
#LiftOne
We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.
LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses
We’re a privately held company, and pair our scale with a strong foundation in our culture and values
This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.
We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day
We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential
We offer great benefits, competitive salaries and opportunities for advancement to all our employees.
Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company
Learn more about what it means to become a team member with LiftOne.
Essential Functions
Email account manager, technician, & Service with customer approved quote attached
Enter quote data in Quote Log database
Generate off lease quotes and send to customers for approval (CC: PSSR)
Monitor quote database to see if any quotes are 3 days late
Action appropriately.
Send "Open" quotes out to customers as a reminder of jobs that have not been accepted/rejected
Monitor quote database to see if any quotes are expired (30 days).
Resend expiring quotes to customer and account manager
Review quoting metrics with account managers and service/operation managers
Run report and update Finalized Billed Amount in database
Meeting with PSSR/Account Managers to discuss where we missed quotes and why we missed them.
Create and submit quotes for customer jobs as jobs come in
Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
High school degree or equivalent
3-5 years of experience in service environment, with focus on customer service/support highly preferred
Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
The employee is frequently required to sit
The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment
The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration
The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock
The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals
All personnel actions are conducted in the spirit of equal employment
We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
#LiftOne
