ServiceNow Administrator - Junior - Govcio LLC

Overview:

GovCIO is currently hiring for a Junior ServiceNow Administrator to administrate the ServiceNow user experience and user interface for the ServiceNow App Engine project called CONNECT. The position is located in Fayetteville, NC and will be a hybrid position (onsite and remote within the United States).

Responsibilities:

Is responsible for the user experience (UX) and user interface (UI) design of our ServiceNow App Engine project called CONNECT. You will ensure that all elements of the online user experience are optimized for improved usability, usefulness, and human-centered vs functional design. May design graphical user interface (GUI) to meet the specific needs of users. Prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. Administers permissions, manages the database, and provides training on management and use of systems.

• Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings
• Quickly and iteratively create user flows, wireframes, prototypes, low and high-fidelity mockups in their design work
  Communicate with product and engineering teams, as well as business stakeholders, executive leadership, and other creative professionals
• Designs and codes applications following specifications using the appropriate tools Maintains and modifies existing software applications
• Analyzes detailed systems factors, including input and output requirements, information flow, hardware and software
  requirements, and alternative methods of problem resolution
• Performs modifications to and maintenance of operational programs and procedures
• Participates in code reviews to represent reviewed work for adherence to standards and specifications
• Writes or revises program documentation, operations documentation and user guides in accordance with standards

Qualifications:

Required Skills and Experience

 

Clearance Required: Secret

• High School with 0 - 3 years (or commensurate experience)
• SNAF-CSA (ServiceNow Administration Fundamentals - Certified System Administrator) must be attained within 180 days after onboarding

 

 

Preferred Skills and Experience

• CIS - ITSM (Certified Incentive Specialist - IT Service Management
• CIS - ITOM (Certified Incentive Specialist - IT Operations Management) CIS - SP (Certified Incentive Specialist - Service Provider)
• CAD
• Security +, Network +, Office 365

 

 

#NSS

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Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

 

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range:USD $60,000.00 - USD $70,000.00 /Yr.