ServiceNow Architect - Judge Group

Company: Top Fed Gov technology provider (Internal position)

Position: ServiceNow Architect

Direct hire/Permanent

Location: 100% Remote  ET Zone

JOB DESCRIPTION:

What You Will Do:

The Service Now Architect is responsible for the design, architecture, implementation and administration of Service Now functionality in support of documented business needs.  The goal of this individual will be to maximize investment in the Service Now platform and ensure that the capabilities are being utilized to their fullest. This position will report to the IT Director of Enterprise Applications and own the services of supporting the Service Management for IT and the rest of the Enterprise.

What You Will Need:

Bachelor's degree in Computer Science, or related field or Equivalent Experience

Minimum 5 years of ServiceNow experience including implementation of new modules/functionality

Experience with Software Development Lifecycle methodologies, deliverables, and controls

Excellent verbal and written communication skills

Collaborates with business clients and stakeholders to document business requirements and create both functional and technical specifications.  Provides estimates and task planning as needed to support business cases and portfolio prioritization.

Applies technical knowledge and experience to recommend solutions that achieve business requirements.

Designs or modifies procedures to solve complex problems considering system availability, capacity, operating schedules, and business results.

Documents applications in support of policy compliance.

Assesses software releases and documentation to optimize upgrades, enhancements, and changes to applications with consideration for interfaces and architecture.

Designs, develops, tests, and implements functionality in accordance with best practices and the system development life cycle.

Responsible for quality assurance of Service Now.

Performs as project leader for small projects with limited duration.  Directs and monitors the work of team members.

Stays current with software development technology advances to enable production support and incident resolution that meets service level agreements.

Interfaces with IT disciplines, vendors and professional services providers to ensure service level achievement.

Produces work plans in support of project deliverables.

Responsible for achieving project budget, schedule and functional objectives.

What Would Be Nice To Have:

Strong analytical, problem-solving skills

Ability to work effectively in a team environment while remote

Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels

Desire to learn, grow, and seek increased responsibility

Ability to self-direct, prioritize, and manage multiple tasks and demands