ServiceNow Asset Management Consultant - DEW Softech, Inc

Position: ServiceNow Asset Management Consultant

Location: Remote

Duration: 12+ months

Rate: Open

Interview: Video

Job Summary

This is a PROCESS consultant, not a technical role. Candidates must have strong functional experience in ServiceNow HAM and SAM. Certifications are highly desired. Some technical knowledge but not a hands on technical resource.
Location: Remote - must be based in CST or EST

This is a high priority as we had a no show of a candidate

Job Description

We are seeking a ServiceNow Asset Management Consultant to function as an Asset Management Process Manager specializing in ServiceNow HAM and SAM. This position will be a full-time and remote contract opportunity. Due to our client, Candidates must be based in the US.

What You'll Do

• Plays a crucial role in bridging the gap between the Hardware Asset Management (HAM) and Software Asset Management (SAM) user team(s), the ServiceNow technical development/implementation (ITSM) team, and other stakeholders
• Responsible for managing the day-to-day Asset Management processes working directly with the process owner to oversee the entire asset lifecycle
• Provides practical training and step-by-step how-to instruction aimed at enhancing knowledge and increasing adoption of standard hardware and software asset processes through the continued use of ServiceNow HAM/SAM Pro and related functions through the performance of items like: formal functional overviews, user manual and documentation creation, field/function/data inter-dependency identification and mapping, UAT test guidance, Platform Upgrade test guidance, etc.
• Provides industry standard best-practice recommendations governed by an out-of-the-box objective to assist our client in working towards and achieving its IT Asset Management (ITAM) maturity goals
• Ability to architect, develop, and convert customer's legacy solutions into ServiceNow is a plus
• Apply Agile software development practices for customizations to the platform and applications
• Identifies and proposes solutions to address systems, resource, and/or skills gaps required to maintain current and future ITAM states
• Assists in incident analysis, enhancement requirements analysis/demand creation, test case creation and execution, and basic report creation

What You'll Need

Required:

• 4+ years of experience
• 2+ years of ServiceNow
• Hardware Asset Management (HAM) experience
• Software Asset Management (SAM) experience
• ServiceNow HAM and SAM experience
• ITAM experience
• Must have great communication skills
• Strong attention to detail
• Ability to work remotely and independently

Preferred:

• Current ServiceNow certifications (CSA, etc.)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor