ServiceNow Business Analyst (CMDB & ITAM) - Stand8

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Are you an expert ServiceNow Business Systems Analyst and want to truly make a positive impact? Come and join us in building an awesome brand-new greenfield ServiceNow instance within our global Media & Entertainment client! The ServiceNow Business System Analyst will collect, clarify, analyze, and translate business requirements into documentation and conceptual designs for ServiceNow solutions. This position collaborates with ServiceNow Solution and Product Leads, as well as ServiceNow Developers, to ensure the solutions are functionally and technically feasible. The analyst identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the Agile or Scrum development framework. We are setting up interviews now and if you'd enjoy contributing to building a world-class brand new global SNOW instance we'd love to hear from you!

Daily Responsibilities

• Customer Engagement: Participate as a domain expert in customer-facing meetings to discuss Service Management processes and features.
• Documentation: Document workflows, processes, and results of business analysis.
• Requirements Analysis: Develop a thorough understanding of customer requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to design optimal solutions.
• Application Design: Assist the project team in translating application functionality into application architecture and produce business functionality requirements.
• Wireframes/Mockups: Create wireframes/mockups for user stories, review them with customers, and gather feedback.
• Risk Management: Identify and document risks and constraints related to requirements.
• User Stories: Break down documented requirements into epics and decompose them into user stories and acceptance criteria.
• Testing: Assist and lead test plan development and execution, perform functional tests on each configured story.
• Quality Management: Assist in quality management reviews to ensure all business and design requirements are met.
• Change Management: Support Organizational Change Management (OCM) efforts by providing information on the "to be" solution.
• Training: Assist, develop, and deliver end-user training.
• Automated Testing: Assist in the development of automated tests in ServiceNow.

Qualifications and Requirements

• 4+ years of experience with IT Service Management solutions in an enterprise environment, preferably ServiceNow.
• 3 years of experience in business processes and business analysis in a software application environment.
• 3 years of experience designing and developing process workflows, capturing and writing requirements, user stories, and acceptance criteria.
• 3 years of experience developing and maintaining system lifecycle documentation.
• Understanding of both functional and non-functional software testing.
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, and ITBM areas.
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new solutions applicable to the ServiceNow platform.
• Excellent knowledge of best practices and understanding of industry trends.

Desired characteristics

• ITIL v3 or ITIL 4 Certification or equivalent practical experience.
• Comfortable leading in both technical and organizational contexts.
• Experience working on projects with large global/multinational corporations.

Additional Details

The base range for this contract position is $120,000 - $130,000 /per year depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related