ServiceNow (HRSD) - Solution Architect - DGN Technologies

ServiceNow (HRSD) - Solution Architect

Location: Sunnyvale, CA

• Someone with HR domain with ServiceNow implementation exp.
• Excellent communication skills
• Working with HR business partner, help in creating the roadmap
• Weekly status, work on day to day enhancement
• Not managing team, but providing the solution
• Combination of business analyst and Technical (well versed with ServiceNow in HR domain)
• Will work closely with stakeholders
• This is not a developer role but should have experience implementing the following HRSD components: Case management, SLA, Performance, reporting, dashboards
• ServiceNow in HR domain is key skills, Communication, leadership exp.

As a ServiceNow Solution Architect (HR) you will be responsible for developing a strong understanding between the business needs of the customer and how the ServiceNow application will support those needs. You will be a part of the design team on the project and will assist in directing the ServiceNow implementation and certifying the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with customers and other stakeholders within team to ensure high quality delivery of all aspects of solution development.

In an operational setting, you will be an integral part of the team responsible for:

Gaining full understanding of the customer s current business processes

Collaborate with stakeholders throughout the organization to capture and document a comprehensive set of business requirements.

Execute FIT/GAP workshops and define target process designs aligned with ServiceNow HRSD capabilities.

Configure the ServiceNow HRSD application to achieve the client s business requirements.

Create the functional designs and collaborate with the technical (offshore) team for any gaps (interfaces, custom development ) that should be solved.

Write test scenarios and execute functional testing.

Assist in integration testing.

Support customers during UAT.

Create training material and conduct training of customers.

Assist with the architectural design and impact analysis for (new) requirements.

Assist with estimation and planning of project activities.

Stay up to date with the latest capabilities, functions and features in ServiceNow HRSD and spread this knowledge with the team.

Contribute to building and implementing technical best practices and procedures.

Qualifications

Minimum of 8 years of hands-on experience, and you have been involved in multiple ServiceNow implementation projects as a ServiceNow application consultant

Consulting experience in gathering requirements, creating user stories, conducting demos, mapping customer s HR processes to ServiceNow HRSD capabilities and specific HR modules within HRSD and sharing best practices from past projects on how other clients have met the HR challenges using ServiceNow HRSD module

Experience in leading Client workshops with customers across HR business units

Experience implementing the following HRSD components: Case, HR Services, Knowledge, EDM, Employee Relations, Lifecycle events (onboarding and offboarding), Notifications, Surveys, Reports and Dashboards

Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions

Excellent interpersonal skills and demonstrated customer centric approach to work

Excellent communication skills, both verbal and written

Excellent reporting and presentation skills

You can work independently, as well as in project teams and take ownership and responsibility