ServiceNow ITOM & ITAM Subject Matter Expert at General Dynamics Information Technology

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

None

Job Family:

Cloud

Job Qualifications:

Skills:

IT Asset Management (ITAM), IT Operations Management (ITOM), ServiceNow Platform

Certifications:

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a ServiceNow ITOM & ITAM Subject Matter Expert supporting the GDIT Enterprise. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a ServiceNow ITOM & ITAM Subject Matter Expert, you will be an important part of our platform support and development team. The successful candidate will serve as a ServiceNow ITOM & ITAM Subject Matter Expert as well as a key technical resource regarding the configuration, development, support, migration, and maintenance of ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

HOW A SERVICENOW ITOM & ITAM SME WILL MAKE AN IMPACT:

• Develop, maintain, and enhance applications on the ServiceNow ITSM platform
• Extensive hands-on experience with ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM), including the implementation, configuration, and integration of key modules such as Discovery, Service Mapping, CMDB, and Asset Lifecycle Management. Proven ability to drive automation and optimization of IT infrastructure and asset management processes within large-scale environments.
• Utilize functional area expertise to assess the operational and functional baseline of an organization and its organizational components
• Work with senior managers and executives to provide industry vision and strategic direction regarding their enterprise
• Guide the determination of information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals
• Generate functional area strategies for enhanced operations in a cross-functional area mode throughout the organization
• Participate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products.
• Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow
• Provide ServiceNow architecture advisory support services including but not limited to architectural design reviews, code, roadmap design and prioritization, platform expertise, expert program/project guidance and optimization planning
• Complete internal system audits and actively monitor license utilization (ServiceNow applications as well as third-party add-ons)
• Maintaining required information security controls for the platform
• Common services data model and ServiceNow data models, applying data governance strategy and considerations to maximize reuse of common data elements and to maintain high data quality

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s), Degree, and 8+ years of relevant experience or equivalent years of experience
• 4+ years specializing in ITOM and ITAM
• Demonstrated experience in delivering high value solutions from your customer’s perspective with direct experience with ServiceNow platform strategy, design, and operational execution
• JavaScript (or similar languages) experience
• ServiceNow Certified System Administrator certification (CSA) or ability to obtain within 30 days of hire is required
• Flexibility to support issues or planned activities after hours, weekends and holidays as needed

PREFERRED QUALIFICATIONS:

• ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITOM)
• ServiceNow Certified Implementation Specialist - IT Asset Management (CIS-ITAM)
• ServiceNow Certified Application Developer (CAD)
• Security+ Certification

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

The likely salary range for this position is $142,324 - $192,556. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

Any Location / Remote

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.