ServiceNow SAM Pro Architect - Diverse Lynx
Phoenix, AZ
About the Job
Job Description/ Responsibilities
" Design and architect end-to-end Software Asset Management solutions using the ServiceNow platform.
" Work with stakeholders to gather requirements and translate them into scalable and efficient SAM Pro solutions.
" Configure and customize ServiceNow SAM Pro modules to meet business requirements.
" Develop and implement enhancements to optimize software asset management processes.
" Knowledge on plugins available for publishers in SAM Pro
" Knowledge on publisher licensing & Subscriptions
" Knowledge on software compliances
" Knowledge on standard software normalization rules
" Integrate SAM Pro with other ServiceNow modules and third-party systems as needed.
" Ensure seamless data flow between SAM Pro, ITOM, Asset Management, CMDB and related ITSM processes.
" Stay up-to-date with industry best practices in Software Asset Management and ServiceNow development.
" Implement best practices for software license compliance and optimization.
" Provide training to end-users and support teams on the use of SAM Pro modules.
" Create and maintain documentation for configurations, customizations, and processes.
" Experience integrating ServiceNow with other systems like SCCM, Intune and Nexpose Integration, web services, and middleware.
" Knowledge of data synchronization and integration best practices.
" Work closely with business stakeholders to understand their needs and incorporate feedback into SAM Pro solutions.
" Excellent communication and interpersonal skills to interact with technical and non-technical stakeholders.
" Ability to translate business requirements into technical solutions.
" Strong analytical and problem-solving abilities to address complex SAM Pro challenges.
" Ability to analyze data and provide insights for software license optimization.
" Project management skills to lead SAM Pro implementation projects, ensuring timely delivery and stakeholder satisfaction.
" Troubleshoot and resolve issues related to SAM Pro implementations.
" ServiceNow platform expertise, with a focus on IT Asset Management and Software Asset Management modules.
" Proven experience in designing and implementing Software Asset Management solutions using ServiceNow SAM Pro.
" Familiarity with software license compliance, optimization, and auditing.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
