ServiceNow Technical Lead - ApTask

About Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.



Salary Range: $110K-$130K/Annum



Job Description:
Technical/Functional Skills:

• Strong experience with development and implementation of
• ServiceNow ITSM modules - Incident Management, Problem
• Management, Configuration Management, Change Management,
• Knowledge Management, etc.
• Good experience in integrating ServiceNow with 3 rd party applications
• is required. Ability to perform API based integrations within
• ServiceNow platform is a must.
• Experience in Retail Service Management would be an added benefit.
• Good experience in ServiceNow implementations, designing complex
• workflows, and write automation scripts.
• Experience with migrating the ServiceNow data model between two
• or more instances including CMDB and ITSM processes is expected.
• Working knowledge on Business Rules, Web Services, Access Control
• Rules, and Scripting.
• Certification in ITIL / ServiceNow will be an added advantage.
• Excellent verbal/written communication.
• Attention to details, ability to multitask, and effective time management skills.

• Responsible for developing/administering technical solutions on the
• ServiceNow tool platform to satisfy the business needs of the IT
• department and beyond.
• Consults with Process Leaders to develop appropriate technical
• solutions in Service Now.
• Follows up on outstanding development needs and provides timely
• status reports to the managers / stakeholders.
• Adapt / implement best practices to configure robust solutions
• utilizing the ServiceNow platform while making informed
• recommendations to process users.
• Communicates technical problems and solutions to both technical
• and non-technical audiences.
• Advises on options, risk and impacts on business / ITIL processes.

• Status reporting to customer
• Scheduling / co-ordinating calls among the stake holders

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com