Services Analyst - IT - Exelon
BALTIMORE, MD
About the Job
Description
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
PRIMARY PURPOSE OF POSITION
Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).
PRIMARY DUTIES AND ACCOUNTABILITIES
+ Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
+ Maintain engagement with business and IT partners.
+ Assist less experienced personnel.
+ Proactively build business/IT knowledge to provide solutions.
+ Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.
+ Resolve Billing issues through analysis and working with Accounts Payable (A/P).
+ Maintaining and tracking purchase requisitions for Hardware, Software and Professional Services.
+ Ensuring products and services are procured in time.
+ Ensuring invoices and contracts are paid/processed in a timely manner.
+ Supporting Software Asset Management activities in providing purchase evidence to support license compliance work.
JOB SCOPE
+ As assigned, work effectively with outsourcing partners
+ Performs this service in support of A&E, TechOps and EWS.
Qualifications
MINIMUM QUALIFICATIONS
+ Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
+ Proficient in Microsoft Excel
+ Knowledge of utility business practices and processes
+ Strong problem solving skills
+ Excellent communications skills (written and verbal)
PREFERRED QUALIFICATIONS
+ Bachelors degree in Computer Science preferred.
+ Proficiency in Microsoft PowerBI or other reporting technology a plus.
+ Asset Suite 8 and/or ServiceNow experience
Benefits
+ Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $84,000-$126,000
+ Annual bonus and incentive pay up to 10%
+ 401(k) match and annual company contribution
+ Medical, Dental and Vision Insurance
+ Life and disability insurance
+ Generous paid time off, including vacation, floating and fixed holidays and sick time
+ Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
+ Long Term Incentive Plan for eligible positions
+ Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
+ Referral bonus program
+ And much more
REQNUMBER: 254735
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
PRIMARY PURPOSE OF POSITION
Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).
PRIMARY DUTIES AND ACCOUNTABILITIES
+ Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
+ Maintain engagement with business and IT partners.
+ Assist less experienced personnel.
+ Proactively build business/IT knowledge to provide solutions.
+ Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.
+ Resolve Billing issues through analysis and working with Accounts Payable (A/P).
+ Maintaining and tracking purchase requisitions for Hardware, Software and Professional Services.
+ Ensuring products and services are procured in time.
+ Ensuring invoices and contracts are paid/processed in a timely manner.
+ Supporting Software Asset Management activities in providing purchase evidence to support license compliance work.
JOB SCOPE
+ As assigned, work effectively with outsourcing partners
+ Performs this service in support of A&E, TechOps and EWS.
Qualifications
MINIMUM QUALIFICATIONS
+ Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
+ Proficient in Microsoft Excel
+ Knowledge of utility business practices and processes
+ Strong problem solving skills
+ Excellent communications skills (written and verbal)
PREFERRED QUALIFICATIONS
+ Bachelors degree in Computer Science preferred.
+ Proficiency in Microsoft PowerBI or other reporting technology a plus.
+ Asset Suite 8 and/or ServiceNow experience
Benefits
+ Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $84,000-$126,000
+ Annual bonus and incentive pay up to 10%
+ 401(k) match and annual company contribution
+ Medical, Dental and Vision Insurance
+ Life and disability insurance
+ Generous paid time off, including vacation, floating and fixed holidays and sick time
+ Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
+ Long Term Incentive Plan for eligible positions
+ Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
+ Referral bonus program
+ And much more
REQNUMBER: 254735
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.
Source : Exelon
