Servicing Specialist - In Office - Longbridge Financial

Longbridge Financial, LLC (LBF) is an innovative company committed to responsibly helping senior homeowners reshape their financial future to improve their retirement. Our mission is to be consistently fair, transparent, and professional at all times with our employees, customers, and partners.

Recognized as an Industry Changemaker, Longbridge CEO Chris Mayer looks at the industry differently and values employees at all levels who drive our company forward.  In fact, we are now a top 2 reverse mortgage lender.

Why work with us?

At Longbridge Financial, “We do the right thing” is more than a mantra, it’s our guarantee.  We want to attract the best and brightest—that’s why we’re committed to giving our employees the support they need and the respect they deserve. We offer competitive compensation packages and benefits, as well as a strong marketing and operations foundation. Join us for a rewarding career with remarkable growth potential.  Ready to be a changemaker and be a part of a team to help propel Longbridge to number one?

The Servicing Specialist will proactively review loans to determine workout solutions for borrower or heirs in difficult situations. Proactively reach out to educate borrowers or heirs their options and work with subservicer to engage contact for loan resolution.    

Primary Job Duties:

• Handle outbound/inbound calls as necessary to assist borrowers or heirs in default education and explain their options on loan resolution.
• Communicate with borrowers or heirs to assist where needed by engaging the subservicer to ensure the best customer experience.
• Educate borrowers or heirs on all workout options to include Short Sale or Deed In Lieu for foreclosure avoidance.
• Effectively work with subservicer to ensure the best borrower or heir experience during default.
• Communicates regularly to interrelated departments within the company to successfully serve the customer, both internal and external.
• Analyze and respond timely to subservicer requests for workout solutions as needed.
• Communicates any issues with upper management that may put Longbridge at reputational risk and work to find solutions to mitigate such risk.
• Skiptracing to locate borrowers or alternative contacts.
• Analyze and respond timely to subservicer on data reconciliation and exception reporting.

Required Experience:

• 1-3 years reverse mortgage loan servicing experience.
• Ability to remain calm in stressful situations.
• Ability to communicate effectively with customers.
• Demonstrate ability to resolve problems and exercise sound business decisions.
• Attention to details and interpersonal skills.
• Intermediate working knowledge of PC applications (Word, Excel, MS Outlook)
• This position is located in our Houston Office, Monday - Friday.

• Full benefits
• 401(k) with company match
• Paid time off
• Working in a growing and dynamic industry

Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.

LBF is an EEO/AA/Vet/Disabled Employer