Shift Manager- Dairy Queen at Laguna Development Corporation

Are you ready to take the helm and lead our dynamic food and beverage team to new heights? Look no further! We're searching for a passionate and driven F&B Shift Manager to join our ranks and play a pivotal role in delivering exceptional dining experiences.

As our F&B Shift Manager, you'll be at the heart of our operation, orchestrating seamless service, inspiring your team, and ensuring every guest leaves with a smile. If you thrive in a fast-paced environment, possess outstanding leadership skills, and have a knack for creating unforgettable moments, we want to hear from you!

Join us on this exciting journey as we redefine hospitality and set new standards in F&B excellence. Take the leap – apply now and let's create something extraordinary together!

Essential Duties & Responsibilities:  

• Enforce performance standards, policies and procedures in the venue are in accordance with Laguna Development Corporation missions and objectives.
• Maximize cost effectiveness within the department by ensuring staff’s compliance with all guest service standards.
• Responsible for the job performance of all associates and provides feedback on it to aid the associates in developing and enhancing skills.
• Responsible for the evaluating and training of the associates ensuring staff’s compliance with all guest service standards.
• Responsible for complying with all food and beverage health and safety regulations; as well as all federal, state, and local applicable laws.
• Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
• Responsible for checking in orders and using proper rotation methods (FIFO) when stocking. 
• Responsible for listening to, evaluating and assuring control of guest grievances.
• Communicate with the manager concerning operational deficiencies and areas in need of attention.
• Establish priorities for all crew members and provides assistance as needed.
• Responsible for maintaining a consistent and regular attendance record.
• Participate in the execution of new menu implementations, daily specials and promotions.  
• Responsible for maintaining all kitchen equipment and the appearance of the venue in accordance to Laguna Development Corporation standards.
• Communicates regularly with the Manager about Department issues.
• Responsible for maintaining open communication throughout the venue, thru daily pre-shift meetings.
• Knowledge of Laguna Development Corporation’s internal controls, policies and procedures.
• Assists in maintaining standards of health, safety and sanitation.
• Have Fun and ensure all staff members do as well.
• Must possess excellent communication, organizational and analytical skills.
• Must be able to effectively communicate one-on-one, in small group to moderate-sized gathering of associates and/or executives. 

• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.   
• Attend Supervisor Development Leadership Program annually.

• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
• Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
• Must be able to lift up to 50 lbs.

• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
• Develop a thorough knowledge of services, room locations, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.) providing accurate directions and information for guest inquiries about promotions and special events.
• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.