Shift Supervisor - 684-BROOKPARK-Cleveland,OH (Cleveland, OH) - Wendys

HAZA Foods (franchisee of Wendy’s) is hiring now for an hourly shift manager! HAZA Group of restaurants is one of the largest privately-owned restaurant franchise companies in the United States. We operate Wendy's and Taco Bell concepts in 15 states and over 540+ locations and continue to rapidly grow. If you are looking for a stable career with steady growth, apply today! Learn more about HAZA Group here: https://hazagroup.com

WHAT WE OFFER:

• Competitive hourly rate

• Medical and dental plans available

• Tuition Reimbursement

• Annual performance reviews

• Free employee meals

• Employee referral bonus

• Strong potential to internally promote

ESSENTIAL FUNCTIONS:

• Train, monitor and reinforce food safety procedures to crew members. 

• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close. 

• Perform walk-thru to ensure the restaurant is ready to open/close and/or rush-ready. 

• Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team hurdles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention. 

• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”. 

• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customer and other employees. 

• Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. 

• Follow up and ensure resolution of VOC issues as needed. 

REQUIRED QUALIFICATIONS:

• Possess all documents and permits required by state & federal law

• Must have reliable transportation to/from work

• Open /flexible work availability

• Results oriented and customer focused

• Previous customer service work experience helpful

Qualified applicants will receive consideration without regards to age, race, color, religion, sex, sexual orientation, disability, or national origin. All resumes are held in confidence. Must be eligible to work in this country and pass a background investigation.

Shift Supervisors, as directed, supervise operational activities during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours after the restaurant dining room closes and for limited times during management sickness, vacation, training classes, bank runs, emergencies, etc. This individual must have leadership experience, high personal hygiene standards, and be customer focus driven.