Shop Foreman-Diesel - Gpac

Title: Shop Foreman

Location: Greater Omaha

Our client is actively seeking a seasoned Shop Foreman to lead and manage their team of mechanics in the service and repair of medium and heavy-duty trucks. This role is essential to ensuring the efficiency and effectiveness of the shop’s operations, while upholding the highest standards of service and safety.  This is a second shift position.

Responsibilities for Shop Foreman:

Supervisory Duties for Shop Foreman:

• Lead and manage a team of mechanics, ensuring proper diagnosis and repair of medium and heavy-duty trucks.
• Provide hands-on training to mechanics, enhancing their skills and ensuring they meet industry standards.
• Recommend and manage the inventory of tools, parts, and supplies necessary for truck maintenance and repair.
• Oversee warranty processes, ensuring compliance with all guidelines and procedures.
• Ensure all service equipment is maintained and repaired as needed.
• Conduct regular performance evaluations of mechanics, reporting findings to the Service Manager.
• Assist in the recruitment, hiring, and termination of shop personnel.
• Collaborate with the Service Manager and Service Advisor in handling incoming customer calls and inquiries.

Operational Duties for Shop Foreman:

• Accurately document customer service requests and ensure all necessary information is captured.
• Advise customers on essential maintenance services, ensuring their vehicles remain in optimal condition.
• Diagnose mechanical issues by engaging with customers, conducting visual inspections, and performing road tests.
• Identify and manage warrantable repairs, saving parts for potential warranty claims.
• Conduct federal recalls and safety checks as required by regulations.
• Prepare detailed repair orders, including time, cost, and labor estimates, and secure customer approval before commencing work.
• Communicate with customers about any additional repairs needed, providing professional recommendations.
• Obtain formal authorization from customers for all repairs to ensure transparency and trust.
• Draft clear and concise problem descriptions on repair orders to guide mechanics in their work.
• Schedule and assign service tasks to mechanics, optimizing workflow and efficiency.
• Monitor repair progress, ensuring all work is completed on time and to the highest standards.
• Review, finalize, and close repair orders, ensuring accuracy in all documentation.
• Clearly explain completed work and associated costs to customers, addressing any concerns they may have.
• Resolve customer complaints with professionalism and a focus on customer satisfaction.

Qualifications for Shop Foreman : 5 years experience as Lead Technician or Shop Foreman

• High School diploma or GED is required.
• Diploma from a Technical College or equivalent experience is preferred.
• Strong computer skills, with proficiency in industry-related software.
• At least 5 years of hands-on experience in heavy-duty truck repair.
• A Commercial Driver’s License (CDL) is preferred but not mandatory.

To Apply for Shop Foreman: Interested candidates can confidentially submit their resume to Matt Schmidt at matt.schmidt@gogpac.com. Our client offers a competitive compensation package, a collaborative work environment, and opportunities for career advancement.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.