Shuttle Driver - Vista Host Inc

POSITION TITLE: Shuttle Driver

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

POSITION SUMMARY:

The Shuttle Driver is responsible for transporting guests around the hotel area and providing information about local amenities and services, and is additionally responsible for making the first and last thirty seconds of a guests experience pleasant. Strong candidates will be able to provide friendly service and answer basic guest questions about the hotel and surrounding area.

DUTIES AND RESPONSIBILITIES:

• Safely transport hotel guests to and from their destinations
• Ensures baggage is secured and tagged at guest request
• Accepts dry cleaning from guest to secure for pick-up by dry cleaning company; delivers clean laundry to guest’s room in a timely manner
• Perform other duties as requested by management
• Ensure shuttle van complies with safety and security protocol
• Obey all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip/ transfers
• Provide excellent customer service to our guests

Qualifications

• Must be able to convey information and ideas clearly, both oral and written
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to work well in stressful, high pressured situations including the ability to handle guest complains and disputes and resolve them to satisfactory results
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• Approach all guest encounters with a friendly and open manner
• Excellent knowledge of local area and roads
• Must be able to stand / walk for majority of shift
• Able to work a flexible schedule, including weekends and holidays
• Valid Driver's License
• A good driving record is required will be verified.

PI249595061