Site Supervisor - Verizon - GA - Alpharetta
Alpharetta, GA
About the Job
The Alpharetta Site Supervisor provides strategic direction and leadership in promoting a culture of service excellence while supervising two team members & performing Community leader responsibilities for the site. These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location. WORK SCHEDULE: Monday-Friday, standard business hours but flexible start time and end time is required. Three years’ experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services is preferred. No experience in any of these areas will not be considered for this role.
- Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
- Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
- Use strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of service
- Become an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectations
- Proficient in all Community team daily duties and responsibilities for all regions; work as additional Community team to this site.
- Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager
- Provide necessary documentation & communication for progressive discipline, as needed
- Maintain and review guest comment scores to achieve set goals
- Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectations
- Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners
- Daily interaction with all Verizon associates and their partners
- Ensure all space is clean, operational and report any and all defects throughout the day
- Plans non-complex client events when assigned or appropriate; partner with Event Support on direction. Provide assistance to clients for catering, attendance & av instruction, as needed.
• Three years’ experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services
• Minimum of two years’ experience in supervising a team; including experience with employee evaluations & service recovery expertise
• Experience with event operations and planning experience preferred
• Experience with Audio Visual equipment preferred
• Excellent computer software knowledge of Microsoft Office, Google Suite
• Excellent verbal and written communication skills
• Excellent problem solving and interpersonal skills
• Ability to communicate effectively with clients, to all other departments and interdepartmentally
• Excellent organizational skills & time management skills