Site Supervisor at Verizon - GA - Alpharetta

Overview

The Alpharetta Northpoint Site Supervisor of Community Management provides strategic direction and leadership in promoting a culture of service excellence while supervising two employees & performing Community Management responsibilities for the site. These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location. WORK SCHEDULE : Monday-Friday, standard business hours but flexible start time and end time is required.

• Hire, train and coach Community team.
• Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
• Use strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of service
• Become an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectations
• Proficient in all Community team daily duties and responsibilities for all regions; work as additional Community team to this site.
• Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager
• Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
• Provide necessary documentation & communication for progressive discipline, as needed
• Maintain and review guest comment scores to achieve set goals
• Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectations
• Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners
• Daily interaction with all Verizon associates and their partners
• Ensure all space is clean, operational and report any and all defects throughout the day
• Plans non-complex client events when assigned or appropriate; partner with Event Support on direction. Provide assistance to clients for catering, attendance & av instruction, as needed.
• Travel to assigned locations as appropriately outlined with leadership team

Responsibilities

• Three years' experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services
• Minimum of two years' experience in supervising a team; including experience with employee evaluations & service recovery expertise
• Experience with event operations and planning experience preferred
• Experience with Audio Visual equipment preferred
• Excellent computer software knowledge of Microsoft Office, Google Suite
• Excellent verbal and written communication skills
• Excellent problem solving and interpersonal skills
• Ability to communicate effectively with clients, to all other departments and interdepartmentally
• Excellent organizational skills & time management skills

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