Slot Technician - Awager

Awager stands at the gateway of the next era of the gaming industry, bridging the authentic excitement of land-based casinos with the comfort of online access. Awager’s award-winning products, recognized at the ETG award, enable players to access their favorite physical slot machines and ETGs from anywhere, anytime, through modular design, real camera views, sound captures, and a cutting-edge interface. Our team is committed to continually providing cutting-edge technology to bridge the gap between the physical and digital realms, making high-quality, real-live gaming accessible to everyone, everywhere.

We are looking for an experienced technician based in (INSERT STATE/REGION) to participate in all applicable aspects of studio builds, EGM storage, EGM maintenance, EGM placement/movements, EGM game theme conversions, related compliance processes, paperwork and the like. 

Successful Candidates: 

• Able to travel frequently when needed 
• Obtain all necessary licensing and certifications by local regulatory body 
• Expert in understanding regulated environments and required operating procedures 
• Hold game manufacturer tech certifications from all major providers in (INSERT STATE/REGION) 

Responsibilities: 

• Oversee all preventative maintenance measures and schedule 
• Provide technical knowledge and resolution to all instances of failure in the solution 
• Be present in studio for on call technical assistance and regularly scheduled machine movements and game theme conversions 
• Detailed cataloging and accounting of all inventories including machines and extra parts 
• Procurement of repair materials 
• Scheduled machine inspections for compliance and auditing purposes 
• Accurately provide repair assessments and estimates 
• Provide excellent customer service communication skills to operator clients reporting EGM failures throughout the process to resolution 

Location : Atlantic City 

Requirements:

• Extensive experience in the gaming industry working with Electronic Gaming Machines 
• Expert knowledge of all prominent game manufactures' EGM products 
• Experience implementing game theme conversions 
• Technical repair certifications from major game manufacturers 
• Proficient accounting/auditing skills related to compliance procedures and inventory management