Social Services Designee

POSITION SUMMARY

The Social Services Designee interacts with the residents, families, visitors, other facility staff, and community agencies during the admission and discharge process. They are responsible to market the services we provide and establish relationships with all referral sources. They clarify a range of legal documents for residents and families as well. As a member of the interdisciplinary care planning team, the Social Service position identifies the psychosocial strengths and needs of each resident, assists in developing an individualized plan of care, and provides medically-related social services to help the resident attain or maintain the highest level of functioning possible.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Facilitates and Coordinates the Admission Process and Discharge Planning

• Accepts admission referrals and obtains the required information.
• Gives tours of facility to prospective residents/families. Distribute information about the Rehabilitation Center.
• Makes referrals as needed for pre-admission screening and pre-admission physician visits.
• Obtains pre-admission screening approvals from appropriate counties.
• Assists residents/responsible parties with completing required admission paperwork, forwards information to Corporate Office on a timely basis.
• Maintains resident records by entering admission summary, quarterly notes, interaction with resident, etc. into medical record per facility policy.
• Assists residents/responsible parties with applications for financial assistance from appropriate government agencies as necessary.
• Develops, maintains and documents ongoing discharge plans for each resident.
• Completes the Social Services discharge summary in coordination with the interdisciplinary team.
• Make referrals to appropriate home health agencies as requested by resident/responsible parties.
• Assists with obtaining needed home health equipment.
• Maintains knowledge of community resources and utilizes these appropriately at time of discharge planning.

Communicates and Interacts with Other Staff, Families, Residents. Community Agencies and Visitors

• Assists resident/families with adjustment to facility placement.
• Accepts placement referrals from community agencies or individuals.
• Acts as liaison between residents/families and the facility staff for concerns, questions, and in particular, personal needs.
• Visits 1:1 with residents to assess psychosocial needs and to provide reassurance and support.
• Informs residents/families of the right to make advanced directives and decisions about treatment as well as other rights.
• Supportive to residents/families in the grieving process.
• Informs residents/responsible parties of change in roommate, if necessary.
• Communicates with residents/responsible parties about room changes and coordinates changes with facility staff.
• Encourages family involvement and support.
• Provides support, encouragement and information to residents that have psychosocial needs or problems.
• Communicates to appropriate facility staff the psychosocial needs and problems of each resident.
• Makes referrals to community individuals or agencies to meet psychosocial needs.

Participates in the Interdisciplinary Patient Care Planning Team

• Completes a Patient Health Questionnaire (PHq-9) and Brief Interview for Mental Status (BIMs) per facility policy.
• Completes a social history and assessment of each resident upon admission.
• Documents follow-up at initial conference time and quarterly thereafter.
• Completes assigned sections of MDS, CAA’s and summaries.
• Participates in development of the care plan coordinate and facilitate Patient Care Conferences.
• Identify, update and implement care plan approaches assigned to Social Services closely assessing psychosocial and behavioral needs.

Maintains Healthy Relationships and Uses Professional Conduct with Residents, Families, Visitors, Supervisors and Co-workers

• Is courteous and cooperative with residents, families, visitors, supervisors and co-workers.
• Follows dress code, wears name tag, and limits personal phone calls.
• Is courteous and cooperative with residents, families, visitors, supervisors and co-workers.

FACILITY COMPLIANCE

• Promotes a highly positive workplace centered on strong customer service, inclusivity and ensuring staff feel welcome and supported
• Always maintains resident and personnel confidentiality. Understands the need for complete privacy of all health care data.
• Abides by and promotes the Continuous Quality Assurance and Performance Improvement (QAPI) of Monarch Healthcare Management
• Maintains departmental records of assigned residents with original referral, admission papers, current insurance and financial information.
• Attends continuing education/in-services pertinent to your department and designated by the ADON. Maintains and applies knowledge of current policies and procedures. Assists in policy and procedure development as needed.
• Implement and abides by the Abuse Prohibition Plan.
• Has clear understanding and knowledge base of States and Federal Department of Health certification regulations, particularly those relating to Social Services.
• Attends educational programs on QAPI, customer satisfaction and other such programs.
• Is knowledgeable of and abides by the importance of the Residents’ Bill of Rights.
• Ability and willingness to work some evenings and weekends as directed by supervisor.

QUALIFICATIONS

Education and Experience

• Must recognize and understand the psychosocial and emotional needs of residents.
• Must have strong skills in communication, organization, management, and leadership.
• Must be able to perform essential functions of the position with or without reasonable accommodation.
• Must qualify for employment after a criminal background study, per guidelines of the Minnesota Department of Human Services.

Preferred

• Experience in healthcare, skilled nursing facility or assisted living community

Required Skills and Abilities

• Ability to effectively manage multiple tasks and pivot with sudden demands of your attention
• Resilience; ability to welcome constructive feedback, course correct and not take it personally
• Personability; ability to get along with all personality types and inspire trust with residents, staff, family
• High emotional intelligence (EQ)
• Ability to actively listen, with the goal of understanding
• Ability to clearly speak and proficiently read and write in English
• Comfort in operating in ambiguous situations and with diverse populations
• Ability to thrive in an environment that is fast-paced and rapidly growing

About Monarch:

Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.

We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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