Software Engineer, Conversational AI & Automation - Aisera

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

We are looking for a skilled backend engineer with solid hands-on experience in Middleware Integration, JAVA to be a key contributor in our Conversational AI & Automation software development team. You will play a crucial role in designing, developing, and maintaining our conversation AI building blocks, with a focus on microservices architecture. Your expertise in product development and understanding of SaaS (Software-as-a-Service) concepts will be valuable in shaping our innovative solutions and enhancing our existing products.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

• Design, develop, and maintain robust and scalable backend applications using JAVA and/or Python.

• Work on cutting edge technologies to deliver conversational AI experience in service management domain.

• Collaborate with cross-functional teams, including Frontend Developers, QA, Product Managers, and DevOps Engineers, to deliver high-quality software solutions.

• Build and implement SaaS service components and have robust tests in Java/Python.

• Implement microservices architecture to ensure the modularity, maintainability, and scalability of our applications.

• Contribute to the entire software development lifecycle, from requirements gathering and design to testing and deployment.

• Optimize backend performance to ensure seamless user experience and responsiveness of our applications.

• Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions.

• Participate in code reviews, ensuring adherence to coding best practices and maintaining code quality standards.

• Stay up-to-date with the latest industry trends and advancements in backend development, and identify opportunities to integrate new technologies into our products.

Basic Qualifications:

• Proven experience (5+ years) as a Server-side Developer, working with JAVA and/or Python to build and maintain AI/ML applications and services.

• Strong understanding and hands-on experience with microservices architecture and related concepts.

• Familiarity with SaaS concepts and experience in developing SaaS-based applications.

• Solid understanding of software development principles, data structures, object oriented design, design patterns, and best practices.

• Experience with distributed systems and handling large-scale data is highly desirable.

• Experience with REST/gRPC, Kubernetes, GraphQL, AWS, Azure, Grafana, Kibana, Elastic, Airflow is a plus.

• Strong problem-solving skills and the ability to work effectively in a fast-paced and dynamic environment.

• Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders.

• Bachelors degree in Computer Science, Software Engineering, or a related field required.

Preferred Qualifications:

• Startup experience

• Experience with Enterprise SaaS Products preferably AI/ML

• Knowledge of containerization technologies (e.g., Docker, Kubernetes).

• Familiarity with scripting languages (e.g., Python, Bash).

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.