Software Support Analyst at TEKsystems

Description:

We are seeking 5 Technical Support Representatives to join a growing great team for a 100% remote opportunity with a SaaS partner based out of Lehi, UT. This person will be responsive for providing accurate and timely technical support to customers via telephone, email and chat. You will manage support issues of a complex and technical nature with varying degrees of priority and address incidents within predetermined service levels, requiring the ability to multi-task and prioritize to ensure customer needs are met. If you have some IT support experience under your belt, and want to join a growing company and progress your career, this is the opportunity for you! See below for the following requirements:

Top Skills:

• 1 year of technical support experience
• Ability to type a minimum of 50 wpm, prefers 60 wpm
• Excellent written and verbal communication (includes being a good speller)
• Ability to learn quickly.

Essential functions:

• Provides technical support via telephone, email and chat.
• Educates customers on the use of proprietary products.
• Assists in testing new and enhanced products.
• Accurately records and maintains incidents in accordance with department standards.
• Champions customer issues from feedback stage through delivery of solution.
• Assists Development and Implementation staff in resolving product issues.
• Validates and reports customer submitted bug reports.
• Participates in department team meetings.
• Assists in special projects and other duties as assigned.

Must reside in one of the following states to qualify to work remote: Colorado ,Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Michigan, Missouri, Nebraska, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming

Skills/tags:

technical support, proprietary software, help desk, chat support, phone support, windows, Application support, Help desk, Customer service, Troubleshooting

Additional Skills & Qualifications:

Customer Service is the metric that this team is graded on that carries the most weight. This candidate needs to be able to demonstrate excellent customer service ability and communication skills. They also need to come across as a professional.

Experience Level:

Intermediate Level

Benefits Info:

o  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

     https://www.teksystems.com/en/careers/benefits. 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.