Software specialist- East Coast - NedGraphics

NedGraphics (www.nedgraphics.com) provides specialized CAD/CAM design software for fashion, retail, home textiles, carpet and flooring, and other textile industries. The NedGraphics products allow designers full creative freedom for Print, Jacquard, Dobby and Knitted fabric design, as well as Carpet, Rug and Tuft design, while improving efficiency, productivity, and accuracy to create production-ready artwork.  

NedGraphics for Adobe® (formerly Aquario Design, EFI Fiery DesignPro, and Generation Digital) provides textile plugins within Adobe Photoshop and Illustrator, on both Mac and PC, to create prints, knits, wovens, fashion sketching, and more. 

NedGraphics is a portfolio company of FOG Software Group (www.fogsoftwaregroup.com), which is a subsidiary of Constellation Software Inc. (www.csisoftware.com). Constellation is listed on the Toronto Stock Exchange and is a conglomerate of vertical market software companies. Constellation has completed over 800 acquisitions since inception in 1995 and is all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions. As is Constellation’s unique model, FOG Software buys and holds companies forever, which requires continuous investment in our businesses - their products, brands, and people - and a long-term horizon for strategic decisions. 

POSITION DESCRIPTION: 

We are looking for an experienced Software Specialist to join our North America Customer Success team to support, demonstration, and training of all NedGraphics Software, with heavy focus on fabric analysis and project management for high-end client presentations and trainings. This role will primarily be focused on the Design (fashion and print) segment. 

Location: Mid-town Manhattan, NYC (Hybrid) 

ROLES & RESPONSIBILITIES: 

• Help Desk / Technical Support  

• Assist and check-in with customers regularly to ensure customer success and retention 

• Demonstration of all NedGraphics Software 

• Onboard and train NedGraphics software for new and existing customers 

• Fabric Analysis and Project for high-end client presentations and trainings 

• Test and validate new software features and releases 

QUALIFICATIONS: 

• A professional CAD specialist who has knowledge of textiles and apparel. Proficiency in textile design software and/or Adobe Design Suite a plus 

• Outgoing and energetic personality 

• Comprehensive knowledge of knitting, print design, and woven fabric design  

• Fabric analysis for knit and weave structures  

• Comfortable presenting to small or large groups 

• Must be organized, flexible, and motivated 

• Project management skills and results oriented  

• Fast learner encompassing a wide range of software  

• Excellent troubleshooting and presentation skills 

• Prior experience in textile, apparel, home furnishings, or related industries is a plus. Prior experience in CAD software is a plus.  

• CAD software experience 

• Ability to be flexible and adaptable in a fast-paced environment. 

• Strong work ethic and ability to work well with little supervision. 

• Ability to report on deals and pipe and to forecast effectively. Working knowledge of HubSpot a plus. 

• Technical problem-solving expertise  

• Travel Required 

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