Solution Consultant, Healthcare - ID.me
Los Angeles, CA
About the Job
Company Overview
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visiting sites that have the ID.me button. ID.me's digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company's "No Identity Left Behind" initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.
ID.me has received numerous awards including Deloitte's 2023 Technology Fast 500, Washington Business Journal's Fastest Growing Companies, Entrepreneur Magazine's 100 Brilliant Companies and Wall Street Journal's Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me's most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.
We are looking for a Solution Consultant that will support our Enterprise Healthcare customers, whether they be Payors, EMR/EHR organizations, Laboratories, Hospitals, IDNs, or small practice. You will be responsible for identifying new opportunities, developing creative solutions, and supporting our customers post-go-live, in partnership with a Strategic Account Manager and Customer Success Manager. We need your experience working with enterprise healthcare businesses serving as a trusted advisor to our key stakeholders. In this role you serve as the GTM technical arm and advisory stakeholder for ID.me in enterprise sales.
This role requires experience support pre-sales and Solution Consulting for Healthcare SaaS customers. Candidates should live in Los Angeles or Orange County, CA to qualify (remote with travel from LA).
Responsibilities
- Leverage technical expertise with APIs, federated protocols, and online B2C customer environments to drive sales strategy and success
- Leverage expertise with enterprise healthcare customer environments to strategically engage key customer personas across customer orgs
- Diagnose and document customer technical and business requirements
- Design and configure solutions that address customers' unique needs and offer the most value from ID.me's products
- Develop and configure demos that position differentiated solutions to bring forth a client's ideal customer experience
- Quantify business and technical value of ID.me in solving customer problems
- Execute Proofs of Concept with complex use cases and integrations
- Write accurate and compelling RFP content that positions a unique ID.me solution
- Craft reusable technical content such as whitepapers, playbooks, and how-tos
- Develop and maintain relationships with a technical representative(s) at the customer
- Mentor teammates, share technical expertise and industry knowledge
- Distill, prioritize and communicate product feedback to internal teams
- Present at marketing events, trade shows, and user conferences
Ideal Qualifications
The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of the qualifications.
- At least 3+ years of solution consulting experience directly supporting an Account Executive as a team/partner, particularly with pre and post-sales engineering
- 2+ years experience selling Healthcare software for EMR/EHR, Laboratories, or Hospital/IDNs
Passionate about delivering value to customers; experience in a customer-facing role such as consulting, technical support, or solution engineering
Strong understanding and hands-on experience with REST APIs
Proficiency in at least one standard network security protocol (e.g., OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication)
Confident in presenting and sharing technical knowledge with senior stakeholders
Strong technical presentation, communication, and problem-solving skills
Expertise in one or more of the following areas: Identity and Access Management (IAM) platforms, Identity Verification, web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), or backend development (Java, C#, Node.js, Python, PHP, Ruby)
Knowledge of the complete software development lifecycle (SDLC) and associated best practices
Experience with modern software development methodologies, DevOps practices, and associated technologies
Practical experience with REST APIs and related technologies in real-world scenarios
Ability to quickly learn and apply knowledge of the ID.me platform and solution
- Boundless energy. Inspirational passion. Customer Service. Sense of ownership
- Willingness to travel as needed
The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, atid.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.