Solutions Delivery Manager - Aditi Corporate Recruiting

Who We Are + What We Do

Aditi is a leading consultancy that connects tech talent, tech teams, and project solutions to help our clients accelerate their digital journey. We create unique experiences that rely on borderless talent, technology, and customized solutions under your direction or ours.

Our values, or our SPICE – Socially Conscious, People + Performance-Driven, Intense, Creative, Ethical – set us apart. We have created an organization where employees can bring their whole selves to work while gaining new perspectives and insights from others.

Are You Up to the Challenge?

We're looking for an experienced Solutions Delivery Manager who will oversee project delivery, and client satisfaction. As a Solutions Delivery Manager, you will work with multidisciplinary teams to ensure that projects are delivered on time and meet customer requirements. Additionally, you will be responsible for:

Project Management:

• Work with Solution directors and AM during the pre-sales process on proposals specifically solutions approach, budget, and timelines
• Assemble high-performing team(s) based on project needs. This includes working with the talent team to recruit and vetting the best team members.
• Oversee Project(s) delivery from initiation to closure, ensuring adherence to deadlines and budgets.
• Manage project scope, identify risks, and implement solutions for any roadblocks.
• Collaborate with the Marketing team to build case studies

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their needs and exceeding their expectations reflected through CSAT scores.
• Proactively address client concerns and ensure their satisfaction throughout the delivery lifecycle.

• Conduct Monthly business reviews and Quarterly business reviews.
• Provide milestone/burn reports to client(s). Work with Finance and AM for timely invoices.
• Analyze client feedback and identify areas for improvement in service processes.
• Implement strategies to continuously enhance service quality and efficiency.
• Generating opportunity leads for the Sales/AM team.

Additional duties may include:

• Managing Solution/Service delivery budgets
• Identifying and resolving service-related issues
• Creating and maintaining service delivery documentation
• Liaising with various stakeholders across the organization

The ideal candidate for a Solution Delivery Manager role will possess the following skills and qualifications:

• Proven experience in Solution delivery or project management
• Strong leadership and communication skills
• Excellent problem-solving and analytical skills
• Technical background to participate in solution discussions and building teams.
• Ability to build and maintain relationships with clients and stakeholders
• Proficiency in project management methodologies
• Understanding of KPI(s) and service level agreements (SLAs)
• Overall 10+ years in the industry, including 5+ years of technical experience in software development and 5+ years of project leadership or management experience
• Bachelor's degree in business, software engineering, or computer science; master's degree is a plus

Are you ready to join us?

Aditi is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.