Solutions Engineer (Enterprise) - Bandwidth

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Enterprise Solutions Engineer (SE) is a senior position on the Solutions Engineering team within the Sales department, focused on high-impact, revenue-generating opportunities across the Enterprise market segment. The SE will be involved in deep, technical discussions with prospects, customers, and internal teams, with goals to help create and deliver world-class solutions. The SE will serve as a subject matter expert for our sales teams, our prospects, and our customers.

What You'll Do:

• Embody the Solutions Engineering department's mission to "...increase global sales velocity by providing world-class domain and solution expertise, guidance, and education to customers and our fellow Bandmates".
• Partner with the Sales organization, Product Management, Product Marketing, and Developers to create and deliver solutions to prospects and customers
• Validate infrastructure designs
• Provide solution validation testing
• Create and maintain design and integration guides, troubleshooting guides, evaluation guides, application notes, technical white papers, presentations, videos, and demonstrations for our solutions and products
• Provide interoperability recommendations
• Create and provide release documentation 
• Collect customer and prospect feedback to be shared with the Product organization

What You Need:

• Bachelor's degree in Engineering or technical field or related experience
• 10+ years experience in telecom engineering and/or pre-sales engineering with direct customer-facing responsibility. Experience working with Global Service Providers. Experience with Bandwidth APIs/SDKs.
• Deep telecom industry knowledge.
• Understand Bandwidth partner and ecosystem partners, products, and applications.
• Strong understanding of software architecture and API design.
• Ability to apply IT Systems knowledge to customer solution design.
• Professional written and verbal communication skills including presentation skills.
• Ability to convey information clearly to help account representatives position our products and solutions and help customers make buying decisions.
• Ability to document complex issues in simple terms. Aptitude to determine the most important benefits and articulate the value of our solutions.
• Strong business acumen and executive presence.
• Extensive customer and field experience.
• Be flexible and able to function in a high-growth environment.
• Ability to work well with all teams across the company.

Bonus Points:

• Project management skills preferred
• Industry certifications

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.