Solutions Support Technician - CTI

We are looking for a Solution Support Technician Subject Matter Expert (SME). As a Solutions Support Technician SME you will be responsible for providing customers with Mobile Ad Hoc Network (MANET), Tactical Data Link (TDL), Tactical Radio, Tactical Assault Kit (TAK) and TAK Server expertise for a variety of CTI programs supporting the DoD, International partners, and civilian agencies.  Additionally, you'll provide timely and efficient training and support to end users through customized curriculums, capture key feedback/issues with existing products, and feedback delivery to the respective developers for attention. Lastly, you'll provide operational testing of hardware/software prior to customer engagement, provide alpha and bravo QA testing and feedback, user manual review, follow-on support/maintenance with all customers, and continual program interoperability for business development.

Responsibilities include, but are not limited to:

• Responsible for installation, configuration, operation and maintenance of systems hardware, software, and related infrastructure.
• Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network hardware.
• Experience deploying and maintaining various types of military tactical radio systems, video teleconferencing and tactical antennas.
• Work closely with engineering and product teams to define technical requirements and ensure solutions meet high standards of reliability and security.
• Ability to establish and maintain communication and technical infrastructure in Joint Operations Center (JOC) facilities, or facilities utilized during execution of exercises.
• Experience deploying and configuring TAK Servers, for integration of remote datalinks and federation with other distributed TAK Servers.
• Stay current with the latest developments in the TAK ecosystem, including software updates and community-driven enhancements.
• Provide expert guidance on the integration of TAK servers with existing systems and networks.
• Support and manage other tactical communications requirements as necessary.

This position is remote but will require up to 30% travel to CONUS and OCONUS Locations.  

Requirements

Necessary Skills and Experience

• Minimum of 15 years of experience supporting special operation forces.
• Minimum of 4 years of experience coordinating with training audiences and developing a realistic scenario to facilitate their training objectives.
• In-depth knowledge and hands-on experience with administrating hardware, installation, implementation, configuration, and troubleshooting.
• Real world experience with ATAK and WINTAK configuration for tactical operations.
• The ability to obtain a U.S. security clearance post-start date. U.S. Citizenship is required as only U.S. citizens are eligible for a security clearance.
• US Citizenship is required for this role.

Beneficial Skills and Experience

• Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices.

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.