Spa Attendant - Viejas Casino & Resort

GENERAL SUMMARY

The Spa Attendant is responsible for providing quality customer service, maintaining of the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable.

CORE SCOPE OF POSITION

• Ensures the Viejas guest service experience for guests by maintaining the standards at all times.
• Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests.
• Greets each and every guest with a smile and direct eye contact.
• Informs facility management of any guest or facility issues.
• Reports any incidents or accidents to a member of the management team.
• Performs other Duties Assigned.

• Maintains the cleanliness and order of the facility to include sweeping, mopping, vacuuming, and taking out the trash.
• Restocks all linens in locker rooms and appropriate guest areas.
• Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
• Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
• Distributes and places linens in treatment rooms, workout areas, closets, and dispensary.
• Escorts guests to changing areas in a courteous and timely manner.
• Explains the set-up and workings of the locker rooms, bathroom, and shower to guests.
• Performs laundry duties, if applicable, including washing, drying, and folding linen.
• Ensures all areas are clean and replenishes supplies as needed.

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Does not provide supervisions to others.

EDUCATION/CERTIFICATION

• High school diploma or General education degree (GED).

KNOWLEDGE AND SKILLS

• Ability to have conversations with guests so that information that is conveyed is understood.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure.
• Must have an eye for detail.
• Must be flexible to work different shifts, evenings, and holidays.