Special Order Acct Representative-Staples Promotional Products - Staples
Framingham, MA
About the Job
Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.
What you’ll be doing:
+ Develops customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
+ Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provides solutions to the customer.
+ Examines customer expectations to develop and present recommendations to customers for approval. Utilizes company systems combined with work experience for pricing application for larger volumes.
+ Works with suppliers to source products/negotiate cost to meet the customer’s specific needs for non-program merchandise, special events, etc.
+ Collaborates with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. Supports the program process by providing necessary customer information to ensure the success of a program.
+ Works with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
+ Resolves client / supplier / internal issues with guidance & assistance from mgr/team lead.
+ Involvement in ongoing improvement efforts as directed by management.
+ Represents Staples at customer shows, corporate trade shows, and occasional territory travel.
What you bring to the table:
+ Excellent customer service skills.
+ Ability to build and maintain relationships with clients.
+ Excellent communication skills.
+ Organizational skills with the ability to multitask.
Qualifications - External
What’s Needed- Basic Qualifications:
+ 2+ years of related work experience.
+ Travel as needed for clients and National Sales Meetings.
+ Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
+ Advanced “strategic business sense” skills and math aptitude.
+ Solid knowledge of company systems and processes.
What’s needed- Preferred Qualifications:
+ Previous promotional products merchandising or purchasing skills, preferred.
+ Industry experience with ESP or SAGE is preferred.
We Offer:
+ Inclusive culture with associate-led Business Resource Groups.
+ Flexible PTO and Holiday Schedule (7 observed paid holidays).
+ Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.
What you’ll be doing:
+ Develops customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
+ Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provides solutions to the customer.
+ Examines customer expectations to develop and present recommendations to customers for approval. Utilizes company systems combined with work experience for pricing application for larger volumes.
+ Works with suppliers to source products/negotiate cost to meet the customer’s specific needs for non-program merchandise, special events, etc.
+ Collaborates with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. Supports the program process by providing necessary customer information to ensure the success of a program.
+ Works with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
+ Resolves client / supplier / internal issues with guidance & assistance from mgr/team lead.
+ Involvement in ongoing improvement efforts as directed by management.
+ Represents Staples at customer shows, corporate trade shows, and occasional territory travel.
What you bring to the table:
+ Excellent customer service skills.
+ Ability to build and maintain relationships with clients.
+ Excellent communication skills.
+ Organizational skills with the ability to multitask.
Qualifications - External
What’s Needed- Basic Qualifications:
+ 2+ years of related work experience.
+ Travel as needed for clients and National Sales Meetings.
+ Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
+ Advanced “strategic business sense” skills and math aptitude.
+ Solid knowledge of company systems and processes.
What’s needed- Preferred Qualifications:
+ Previous promotional products merchandising or purchasing skills, preferred.
+ Industry experience with ESP or SAGE is preferred.
We Offer:
+ Inclusive culture with associate-led Business Resource Groups.
+ Flexible PTO and Holiday Schedule (7 observed paid holidays).
+ Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
Source : Staples
