Specialist, Customer Care - RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Specialist, Customer Care in Last Mile at RXO, you will handle inbound and outbound phone calls, emails, and SMS texts for a specific account to ensure that routes and deliveries are scheduled appropriately. This position works with our market managers, carriers, and client representatives.

What your day-to-day will look like:

• Route monitoring/dispatching
• Order management (same day, unassigned)
• Provide excellent customer service to assigned client stores

• Record thorough notes with attention to detail in our system(s)
• Communicate with customers and internal associates utilizing technology and problem-solving skills

What you’ll need to excel:

At a minimum, you’ll need:

• 1 year of related work experience

• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications

It’d be great if you also have:

• High school diploma or equivalent
• 2 + years in a Call Center or Route Monitoring/Dispatch environment
• Proficient computer skills

• Excellent written and verbal communication skills
• Ability to exercise appropriate judgment, especially with upward communication

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .